Aviation Customer Service Lead - Flight Benefits + PTO

Unifi Aviation, LLC; Kahului (HI); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Flight privileges

Weekly pay

Paid time off

Medical insurance

401k

Employee discounts

Job summary

Unifi Aviation, LLC in Kahului, Hawaii, seeks a full-time airport passenger service supervisor to lead a team of agents during arrivals, check-in and baggage services. You’ll guide friendly customer interactions, manage ticketing and boarding support, and ensure safety and regulatory compliance.

The role requires at least a high school diploma, 18+ years old, and the ability to obtain airport credentials. Benefits include paid time off, medical/dental/vision, 401(k), and flight privileges after

Qualifications

• High School diploma, GED or equivalent education.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.

Responsibilities

• Leading a team of agents in customer service duties.
• Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs.
• Handle all aspects of ticketing and check-in by operating a computerized system including boarding, baggage service, reservations and resolving related complaints.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure wheelchairs, strollers, and gate-checked bags are available for loading and delivery.
• Push wheelchairs with passengers through all areas of the airport.
• Promote and enforce safety, anti-harassment and equal employment opportunity policies.

Skills

Team leadership

Customer service

Safety awareness

Education

High School diploma

Job description

Unifi Aviation, LLC in Kahului, Hawaii, seeks a full-time airport passenger service supervisor to lead a team of agents during arrivals, check-in and baggage services. You’ll guide friendly customer interactions, manage ticketing and boarding support, and ensure safety and regulatory compliance.

The role requires at least a high school diploma, 18+ years old, and the ability to obtain airport credentials. Benefits include paid time off, medical/dental/vision, 401(k), and flight privileges after