Aviation Customer Service Specialist – Flight Dept Support

Paycom - ATS; Milwaukee (WI); On-site; USD 19,000 - 25,000; Full time

Job summary

Avflight Milwaukee is seeking a Customer Service Representative to be the first point of contact for customers at our facility. You will deliver professional service and solutions to flight departments and high-profile clients.

Responsibilities include assisting with fuel, hangar space, catering, hotel accommodations, and ground transportation, while maintaining accurate records and handling inquiries with a courteous, proactive approach. Availability for holidays and weekends may be required.

Qualifications

• High school diploma or GED required.
• Must be 18 years or older.
• Hospitality, hotel or customer service experience a plus.
• Must be able to learn a multi-line phone system and basic computer skills.
• Must pass background check and pre-employment drug test and obtain security clearance.
• Must have valid driver’s license.

Responsibilities

• Provide superior customer service to crew members and passengers.
• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight’s services or products.
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets.
• Perform other duties as assigned.

Skills

Customer service

Multitasking

Communication

Phone system

Organization

Reliability

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Avflight Milwaukee is seeking a Customer Service Representative to be the first point of contact for customers at our facility. You will deliver professional service and solutions to flight departments and high-profile clients.

Responsibilities include assisting with fuel, hangar space, catering, hotel accommodations, and ground transportation, while maintaining accurate records and handling inquiries with a courteous, proactive approach. Availability for holidays and weekends may be required.