Aviation Customer Service Specialist

AVFLIGHT CORPORATION; Columbus (MS); On-site; USD 17,000 - 22,000; Full time

Job summary

AVFLIGHT CORPORATION in Columbus, MS is seeking a Customer Service Representative to be the first point of contact for customers at our facility. You will interact with flight departments and high-profile clients, delivering professional service and solutions.

Responsibilities include assisting crew and passengers with services such as fuel, hangar space, catering, hotel accommodations, and ground transportation, processing sales, and maintaining accuracy in daily tasks.

Qualifications

• High school diploma or GED.
• Must be 18 years or older.
• Hotel/hospitality/customer service experience a plus.
• Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products.
• Must be able to lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reaching.
• Must pass background check, pre-employment drug test and obtain security clearance.
• Must have valid Driver’s license.

Responsibilities

• Provide superior customer service to crew members and passengers.
• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight’s services or products.
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets.
• Perform other duties as assigned.

Skills

Customer service

Multitasking

Communication

Organizational skills

Reliability

Education

High School/GED

Tools

Microsoft Office

Job description

AVFLIGHT CORPORATION in Columbus, MS is seeking a Customer Service Representative to be the first point of contact for customers at our facility. You will interact with flight departments and high-profile clients, delivering professional service and solutions.

Responsibilities include assisting crew and passengers with services such as fuel, hangar space, catering, hotel accommodations, and ground transportation, processing sales, and maintaining accuracy in daily tasks.