Aviation Customer Service Specialist

Paycom - ATS; Monroe (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Avflight is seeking a Customer Service Representative to be the first point of contact for customers arriving at our facility. You will interact with crew members and high-profile clients, delivering professional service and solutions.

Responsibilities include handling requests for fuel, hangar space, catering, hotels, and transportation, resolving questions, and processing transactions while maintaining records.

Qualifications

• High school diploma or GED required.
• Must be 18 years or older.
• Hotel/hospitality/customer service experience is a plus.
• Comfortable learning and using a multi-line phone system, email, filing, faxing, and computer skills including Microsoft products.
• Ability to lift 20 lbs and carry up to 10 lbs; frequent sitting, standing, bending, and reaching.

Responsibilities

• Provide superior customer service to crew members and passengers.
• Assist with services such as fuel, hangar space, catering, hotel accommodations, and ground transportation.
• Resolve customer requests, questions, and complaints regarding Avflight’s services or products.
• Process sales transactions, close out and balance daily inventory, fuel tickets, and meter sheets.
• Perform other duties as assigned.

Skills

Multitasking

Excellent communication

Reliable

Self-starter

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Phone system proficiency

Job description

Avflight is seeking a Customer Service Representative to be the first point of contact for customers arriving at our facility. You will interact with crew members and high-profile clients, delivering professional service and solutions.

Responsibilities include handling requests for fuel, hangar space, catering, hotels, and transportation, resolving questions, and processing transactions while maintaining records.