Aviation Customer Experience Specialist

AVFLIGHT CORPORATION; Milwaukee (WI); On-site; USD 28,000 - 36,000; Full time

Job summary

Avflight Milwaukee seeks a Customer Service Representative to be the first point of contact for crew members and passengers at our Milwaukee facility. You will interact with high-profile clients and provide professional service and solutions.

The role requires a high school diploma or GED, 18+ years old, ability to lift 20 lbs, and willingness to work holidays/weekends. Training on multi-line phones and MS Office is included; background check and security clearance are required.

Qualifications

• High school diploma or GED required.
• Must be 18 years or older.
• Hotel/hospitality/customer service experience a plus.
• Comfortable with multi-line phone system, email, filing, faxing and Microsoft products.

Responsibilities

• Provide superior customer service to crew members and passengers.
• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight’s services or products.
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets.
• Perform other duties as assigned.

Skills

Customer service

Multitasking

Communication skills

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Avflight Milwaukee seeks a Customer Service Representative to be the first point of contact for crew members and passengers at our Milwaukee facility. You will interact with high-profile clients and provide professional service and solutions.

The role requires a high school diploma or GED, 18+ years old, ability to lift 20 lbs, and willingness to work holidays/weekends. Training on multi-line phones and MS Office is included; background check and security clearance are required.