Customer Service Representative

Paycom - ATS; Milwaukee (WI); On-site; USD 28,000 - 36,000; Full time

Job summary

Avflight Milwaukee seeks a Customer Service Representative to be the first point of contact for crew members and passengers at our Milwaukee facility. You will interact with high-profile clients and provide professional service and solutions.

The role requires a high school diploma or GED, 18+ years old, ability to lift 20 lbs, and willingness to work holidays/weekends. Training on multi-line phones and MS Office is included; background check and security clearance are required.

Qualifications

• High school diploma or GED required.
• Must be 18 years or older.
• Hotel/hospitality/customer service experience a plus.
• Comfortable with multi-line phone system, email, filing, faxing and Microsoft products.

Responsibilities

• Provide superior customer service to crew members and passengers.
• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight’s services or products.
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets.
• Perform other duties as assigned.

Skills

Customer service

Multitasking

Communication skills

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job Details: Job Location: Avflight Milwaukee - Milwaukee, WI, Position Type: Full Time, Education Level: High School/GED Equivalent, Salary Range: Undisclosed, Job Shift: Any, General Purpose of Job: The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business’ flight departments and high profile clients. As a Customer Service Representative, you will provide customers with professional service and solutions.

Duties:

• Provide superior customer service to crew members and passengers
• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight’ s services or products
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets
• Perform other duties as assigned

Qualifications:

• High school diploma or GED
• Must be 18 years or older
• Hotel/hospitality/customer service experience a plus
• Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products
• Must be able to lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reaching
• Must pass background check, pre-employment drug test and obtain security clearance
• Must have valid Driver’s license

Competency/Behavioral Requirements:

• Must be available for holidays and weekends if needed
• Experience in aviation is a plus
• Must be a self-starter, be reliable, responsible, and dependable, and fulfill obligations
• Must have the ability to multitask; excellent communication and organizational skills.
• Be pleasant with others on the job and display a good-natured, cooperative attitude

EEO/AA