Customer Service Representative (1996)

Paycom - ATS; Milwaukee (WI); Sur place; USD 19 000 - 25 000; Plein temps

Résumé du poste

Avflight Milwaukee is seeking a Customer Service Representative to be the first point of contact for customers at our facility. You will deliver professional service and solutions to flight departments and high-profile clients.

Responsibilities include assisting with fuel, hangar space, catering, hotel accommodations, and ground transportation, while maintaining accurate records and handling inquiries with a courteous, proactive approach. Availability for holidays and weekends may be required.

Qualifications

• High school diploma or GED required.
• Must be 18 years or older.
• Hospitality, hotel or customer service experience a plus.
• Must be able to learn a multi-line phone system and basic computer skills.
• Must pass background check and pre-employment drug test and obtain security clearance.
• Must have valid driver’s license.

Responsabilités

• Provide superior customer service to crew members and passengers.
• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight’s services or products.
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets.
• Perform other duties as assigned.

Connaissances

Customer service

Multitasking

Communication

Phone system

Organization

Reliability

Formation

High school diploma or GED

Outils

Microsoft Office

Description du poste

Job Details: Job Location: Avflight Milwaukee - Milwaukee, WI 53207, Position Type: Full Time, Education Level: High School/GED Equivalent, Job Shift: Any, General Purpose of Job: The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business’ flight departments and high profile clients. As a Customer Service Representative, you will provide customers with professional service and solutions.

Duties:

• Provide superior customer service to crew members and passengers
• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight’ s services or products
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets
• Perform other duties as assigned

Qualifications:

• High school diploma or GED
• Must be 18 years or older
• Hotel/hospitality/customer service experience a plus
• Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products
• Must be able to lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reaching
• Must pass background check, pre-employment drug test and obtain security clearance
• Must have valid Driver’s license

Competency/Behavioral Requirements:

• Must be available for holidays and weekends if needed
• Experience in aviation is a plus
• Must be a self-starter, be reliable, responsible, and dependable, and fulfill obligations
• Must have the ability to multitask; excellent communication and organizational skills.
• Be pleasant with others on the job and display a good-natured, cooperative attitude

EEO/AA