Aviation Customer Service Specialist Early Shifts Weekends

Avflight Corporation; Lansing (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

Avflight Corporation is seeking a Customer Service Representative to be the first contact for crews and passengers at our Lansing facility, delivering professional service and solutions for fuels, hangar space, catering, hotels and transport.

Requirements include a high school diploma or GED, ability to learn phone systems and basic computer skills, willingness to work early mornings and weekends, and a reliable, customer‑focused attitude; aviation experience is a plus.

Qualifications

• High school diploma or GED required.
• Must be 18 years or older.
• Hotel/hospitality/customer service experience a plus.
• Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products.
• Must be able to lift 20lbs and carry up to 10lbs.
• Must pass background check, pre-employment drug test and obtain security clearance.
• Must have valid Driver’s license.
• Must be available for holidays and weekends if needed.

Responsibilities

• Provide superior customer service to crew members and passengers.
• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight’s services or products.
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets.
• Perform other duties as assigned.

Skills

Customer service

Communication

Organization

Multitasking

Reliability

Education

High school diploma or GED

Tools

Microsoft Office

Phone system

Job description

Avflight Corporation is seeking a Customer Service Representative to be the first contact for crews and passengers at our Lansing facility, delivering professional service and solutions for fuels, hangar space, catering, hotels and transport.

Requirements include a high school diploma or GED, ability to learn phone systems and basic computer skills, willingness to work early mornings and weekends, and a reliable, customer‑focused attitude; aviation experience is a plus.