Aviation Customer Service Pro: Front Desk & Solutions

Avflight Corporation; Holland (MI); On-site; USD 28,000 - 36,000; Full time

Job summary

Avflight Corporation is seeking a Customer Service Representative to be the first point of contact for customers arriving at our facility. You will interact with various flight departments and high-profile clients, delivering professional service and solutions while handling sales transactions and service requests.

The ideal candidate has a high school diploma or GED and is comfortable with multi-line phone systems, email, and basic Microsoft Office tasks.

Qualifications

• High school diploma or GED.
• Must be 18 years or older.
• Hotel/hospitality/customer service experience a plus.
• Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products.
• Must pass background check, pre-employment drug test and obtain security clearance.
• Must have valid Driver’s license.
• Must be available for holidays and weekends.
• Experience in aviation is a plus.

Responsibilities

• Provide superior customer service to crew members and passengers.
• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight’s services or products.
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets.
• Perform other duties as assigned.

Skills

Customer service

Multitasking

Communication

Organizational skills

Self-motivated

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Avflight Corporation is seeking a Customer Service Representative to be the first point of contact for customers arriving at our facility. You will interact with various flight departments and high-profile clients, delivering professional service and solutions while handling sales transactions and service requests.

The ideal candidate has a high school diploma or GED and is comfortable with multi-line phone systems, email, and basic Microsoft Office tasks.