Customer Service Representative (1898)

Avfuel Corp; City of Rochester (NY); On-site; USD 22,000 - 26,000; Part time

Job summary

Avflight Rochester is seeking a part-time Customer Service Representative for the Rochester, NY facility. You will be the first point of contact for customers and will handle services including fuel, hangar space, catering, hotel accommodations, and ground transportation.

The role requires a high school diploma or GED, availability for second shift, and a comfort level with multi-line phones, email, and basic computer tasks. Prior hotel/hospitality or customer service experience is a plus.

Responsibilities

• Provide superior customer service to crew members and passengers
• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight’s services or products
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets
• Perform other duties as assigned

Job description

Job Details: Job Location: Avflight Rochester - Rochester, NY 14624, Position Type: Part Time, Education Level: High School/GED Equivalent, Salary Range: $16.00 - $19.00 Hourly, Job Shift: Second Shift, General Purpose of Job: The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business’ flight departments and high profile clients. As a Customer Service Representative, you will provide customers with professional service and solutions.

Duties:

• Provide superior customer service to crew members and passengers
• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight’ s services or products
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets
• Perform other duties as assignedQualifications: Qualifications:

Qualifications: Qualifications:

• High school diploma or GED
• Must be 18 years or older
• Hotel/hospitality/customer service experience a plus
• Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products
• Must be able to lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reaching
• Must obtain security clearance
• Must have valid Driver’s license

Competency/Behavioral Requirements:

• Must be available for holidays and weekends if needed
• Experience in aviation is a plus
• Must be a self-starter, be reliable, responsible, and dependable, and fulfill obligations
• Must have the ability to multitask; excellent communication and organizational skills.
• Be pleasant with others on the job and display a good-natured, cooperative attitude

EEO/AA