Customer Service Representative (2059)

Avfuel Corp; Holland (MI); On-site; USD 17,000 - 25,000; Part time

Job summary

Avflight Holland in Holland, MI is seeking a part-time Customer Service Representative to be the first point of contact for travelers and crew. You will assist with fuel, hangar, lodging, and ground transportation, and process transactions with a professional approach.

Ideal candidates have a high school diploma or GED, are comfortable with multi-line phones and basic computer skills, and can lift up to 20 lbs. Background checks and a valid driver’s license are required.

Qualifications

• High school diploma or GED required.
• Must be 18 years or older.
• Hospitality/customer service experience a plus.
• Comfortable learning multi-line phone system, email, filing, faxing and MS Office.
• Lift up to 20 lbs; occasional standing and movement.
• Must pass background check, pre-employment drug test and obtain security clearance.
• Must have valid Driver’s license.

Responsibilities

• Provide superior customer service to crew members and passengers.
• Assist customers with services such as fuel, hangar space, catering, hotel, ground transport.
• Resolve customer requests and complaints regarding Avflight’s services.
• Process sales transactions, balance daily inventory and fuel tickets.
• Perform other duties as assigned.

Skills

Customer service

Multitasking

Phone system

Microsoft Office

Education

High school diploma or GED

Tools

CRM software

Multi-line phone system

Microsoft Office

Job description

Job Details

Job Location: Avflight Holland - Holland, MI, Position Type: Part Time, Education Level: High School/GED Equivalent, Salary Range: Undisclosed, Job Shift: Any, General Purpose of Job: The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business’ flight departments and high profile clients. As a Customer Service Representative, you will provide customers with professional service and solutions.

Duties

• Provide superior customer service to crew members and passengers
• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight’ s services or products
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets
• Perform other duties as assigned

Qualifications

• High school diploma or GED
• Must be 18 years or older
• Hotel/hospitality/customer service experience a plus
• Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products
• Must be able to lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reaching
• Must pass background check, pre-employment drug test and obtain security clearance
• Must have valid Driver’s license

Competency/Behavioral Requirements

• Must be available for holidays and weekends if needed
• Experience in aviation is a plus
• Must be a self-starter, be reliable, responsible, and dependable, and fulfill obligations
• Must have the ability to multitask; excellent communication and organizational skills.
• Be pleasant with others on the job and display a good-natured, cooperative attitude

EEO/AA