Aviation Customer Service Specialist

Paycom; Monroe (LA); On-site; USD 19,000 - 22,000; Full time

Job summary

Avflight Monroe is seeking a Customer Service Representative in Monroe, LA. You will be the first point of contact for customers arriving at our facility, providing professional service and solutions to flight departments and high-profile clients.

Responsibilities include assisting with services like fuel, hangar space, catering, hotel accommodations and ground transportation, while processing transactions and balancing daily records. A high school diploma and basic computer skills are required.

Qualifications

• High school diploma or GED is required.
• Must be 18 years or older.
• Hotel/hospitality/customer service experience a plus.
• Must be able to operate a multi-line phone system, email, filing, faxing and computer skills including Microsoft products.
• Must lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reaching.
• Must pass background check, pre-employment drug test and obtain security clearance.
• Must have valid Driver’s license.

Responsibilities

• Provide superior customer service to crew members and passengers
• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight’s services or products
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets
• Perform other duties as assigned

Skills

Customer service

Multitasking

Communication skills

Organizational skills

Phone system experience

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Avflight Monroe is seeking a Customer Service Representative in Monroe, LA. You will be the first point of contact for customers arriving at our facility, providing professional service and solutions to flight departments and high-profile clients.

Responsibilities include assisting with services like fuel, hangar space, catering, hotel accommodations and ground transportation, while processing transactions and balancing daily records. A high school diploma and basic computer skills are required.