Customer Service Representative

Paycom - ATS; Monroe (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Avflight is seeking a Customer Service Representative to be the first point of contact for customers arriving at our facility. You will interact with crew members and high-profile clients, delivering professional service and solutions.

Responsibilities include handling requests for fuel, hangar space, catering, hotels, and transportation, resolving questions, and processing transactions while maintaining records.

Qualifications

• High school diploma or GED required.
• Must be 18 years or older.
• Hotel/hospitality/customer service experience is a plus.
• Comfortable learning and using a multi-line phone system, email, filing, faxing, and computer skills including Microsoft products.
• Ability to lift 20 lbs and carry up to 10 lbs; frequent sitting, standing, bending, and reaching.

Responsibilities

• Provide superior customer service to crew members and passengers.
• Assist with services such as fuel, hangar space, catering, hotel accommodations, and ground transportation.
• Resolve customer requests, questions, and complaints regarding Avflight’s services or products.
• Process sales transactions, close out and balance daily inventory, fuel tickets, and meter sheets.
• Perform other duties as assigned.

Skills

Multitasking

Excellent communication

Reliable

Self-starter

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Phone system proficiency

Job description

General Purpose of Job: The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business’ flight departments and high profile clients. As a Customer Service Representative, you will provide customers with professional service and solutions.Duties:• Provide superior customer service to crew members and passengers• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.• Resolve customer requests, questions and complaints regarding Avflight’ s services or products• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets• Perform other duties as assignedQualifications:• High school diploma or GED• Must be 18 years or older• Hotel/hospitality/customer service experience a plus• Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products• Must be able to lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reaching• Must pass background check, pre-employment drug test and obtain security clearance• Must have valid Driver’s licenseCompetency/Behavioral Requirements:• Must be available for holidays and weekends if needed• Experience in aviation is a plus• Must be a self-starter, be reliable, responsible, and dependable, and fulfill obligations• Must have the ability to multitask; excellent communication and organizational skills.• Be pleasant with others on the job and display a good-natured, cooperative attitudeEEO/AA