Aviation Customer Experience Supervisor

Piedmont Airlines, Inc.; Omaha (NE); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on American Airlines net

Medical and dental available

Job summary

Piedmont Airlines, Inc. in Omaha, NE seeks a motivated Customer Service Supervisor to manage the station's customer service operations, ensuring on-time performance and high-quality service.

You will coach a diverse team, enforce policies, coordinate with management, and handle administrative duties, reports, and staffing. This role requires strong organizational skills, multitasking, and the ability to work with all levels of staff, including airline partners.

Qualifications

• Excellent organizational skills and ability to multi-task.
• Ability to work independently and meet deadlines.
• Ability to work well with all levels of management and support staff.
• Able to defuse conflicts among team members.
• Familiarity with Microsoft Office Suite.
• Prior experience with internal controls processes for accountable items.

Responsibilities

• Coach and provide career development to the team.
• Correct non-compliant behavior and impose disciplinary action as required.
• Understand corporate culture, policies, and goals and implement them daily.
• Manage departmental operations per policies and procedures.
• Supervise and monitor personnel to ensure on-time performance and quality service.
• Administrative duties including daily/weekly/monthly reports.

Skills

Organizational skills

Multitasking

Leadership

Conflict management

Team supervision

Communication

Education

Bachelor’s Degree in Aviation, Business, or related field

Tools

Microsoft Office Suite

Job description

Piedmont Airlines, Inc. in Omaha, NE seeks a motivated Customer Service Supervisor to manage the station's customer service operations, ensuring on-time performance and high-quality service.

You will coach a diverse team, enforce policies, coordinate with management, and handle administrative duties, reports, and staffing. This role requires strong organizational skills, multitasking, and the ability to work with all levels of staff, including airline partners.