Airline Service Excellence Supervisor

Piedmont Airlines; South Carolina; On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Paid training

401(k)

Vacation

Medical and dental

Job summary

Piedmont Airlines is seeking a Customer Service Supervisor to lead the department, coach staff, and ensure on-time performance and high-quality customer service. The role reports to the General Manager and requires strong organizational skills and the ability to multitask in a fast-paced environment.

The position entails managing daily operations, preparing reports, and enforcing company policies while maintaining a flexible schedule, including nights, weekends, and holidays as needed.

Qualifications

• Must demonstrate ability to coach and develop staff.
• Experience with internal controls for accountability items.
• Flexibility to work a varied schedule.

Responsibilities

• Coach and develop the team to enhance performance.
• Oversee departmental operations following policies and procedures.
• Supervise staff and monitor on-time performance and service quality.
• Complete daily/weekly/monthly reports and administrative duties.
• Maximize operational performance and adapt to changing conditions.
• Provide support when staff absences impact operations.

Skills

Excellent organizational skills

Multi-tasking

Independent work

Interpersonal with management

Microsoft Office

Internal controls

Flexible schedule

Education

Bachelor's Degree in Aviation or Business

Tools

QIK

Microsoft Office Suite

Job description

Piedmont Airlines is seeking a Customer Service Supervisor to lead the department, coach staff, and ensure on-time performance and high-quality customer service. The role reports to the General Manager and requires strong organizational skills and the ability to multitask in a fast-paced environment.

The position entails managing daily operations, preparing reports, and enforcing company policies while maintaining a flexible schedule, including nights, weekends, and holidays as needed.