Customer Service Supervisor

Piedmont Airlines, Inc.; Greer (SC); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on the American Airlines

Medical and dental

Job summary

Piedmont Airlines, Inc. in Greer, SC is seeking a Customer Service Supervisor to lead the department’s daily operations and ensure top-tier service for customers and airline partners. The role requires strong organization, multitasking, and people-management skills, reporting to the General Manager. The position supports a dynamic aviation environment with strict safety and service standards.

Qualifications

• High school diploma or GED required and 18+ years of age.
• Ability to defuse conflicts and maintain professional conduct.
• Proven organizational and multitasking capabilities in a fast-paced environment.
• Ability to work with all levels of management and support staff.
• Familiarity with Microsoft Office Suite and internal controls processes.

Responsibilities

• Coach and develop team.
• Correct non-compliant behavior and disciplinary actions as needed.
• Align daily work with corporate culture, policies, and goals.
• Oversee department operations per policies and procedures.
• Supervise staff with varied duties and ensure on-time performance.
• Prepare daily/weekly/monthly reports.
• Maximize station performance by adapting to changes and solving problems.
• Drive motorized equipment and support staffing needs.

Skills

Organizational skills

Multitasking

Independent work

Meet deadlines

Management communication

Internal controls

Flexible schedule

Education

High school diploma or GED

18+ years of age

Criminal history/background checks

Bachelor's degree in Aviation/Business

Tools

Microsoft Office Suite

QIK

Job description

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Customer Service Supervisor. The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures. The successful candidate will have excellent organizational skills, the ability to multitask, and the ability to work well with all levels of management and support staff. This position reports to the General Manager.

Essential Duties

• Coach and provide career development to the team
• Correct non-compliant behavior and impose disciplinary action as required
• Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
• Manage the operational activities of the department in accordance with established policies and procedures
• Manage a staff of team members with varied duties
• Administrative duties, including daily/weekly/monthly reports
• Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems
• Supervise, direct, and monitor personnel in the completion of their duties; adjust as necessary to ensure on-time performance and quality customer service
• Drive motorized equipment
• Provide support when employee absence affects the operation

Job Qualifications & Competencies

• Excellent organizational skills and ability to multi-task.
• Ability to work independently, set and meet own deadlines.
• Ability to work well with all levels of management and support staff.
• Able to defuse conflicts among team members.
• Familiarity with Microsoft Office Suite.
• Prior experience with internal controls processes for accountable items.
• Ability to work a flexible schedule.
• We also require proof of high school or GED completion.
• Minimum 18 years of age.
• Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required.

Preferred Qualifications

• Previous airline management experience.
• Current Piedmont employee with a minimum six months of service.
• Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents.
• Extensive knowledge of QIK.
• Bachelor's Degree in Aviation, Business, or related field.

Work Environment

• Use of computers and other office equipment.
• Airport ramp environment, subject to varied weather conditions and elevated noise levels.
• All shifts including weekends, nights, holidays and/or irregular shifts.

Physical Requirements

• Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs.
• Handle objects up to 70 pounds regularly, up to 100+ pounds occasionally, with assistance from co-workers or tools.
• Assist passengers with disabilities, including, but not limited to, pushing wheelchairs.

Benefits

• Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network.
• Medical and dental available.

Compensation

• Starting Rate: $17.50/Hourly

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.

Job Application Deadline: September 16, 2026

Our Culture

Our team is a diverse group of people, all with a passion for aviation.

We strive for excellence, and recognize that everyone – no matter which job title they hold – is responsible for our success.

We celebrate our accomplishments together and learn from our mistakes.

We hold each other accountable.

We work as a team.

We care for each other.

We are Piedmont.

If you need a reasonable accommodation for any part of the application process, please email us at [e-mail]