Airline Customer Service Leader & Ops Coach

Piedmont Airlines, Inc.; Roanoke (VA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on American Airlines

Medical and dental coverage

Job summary

Piedmont Airlines, Inc. in Roanoke, VA is seeking a Customer Service Supervisor to oversee the department's daily operations, coach staff, and enforce policies to ensure on-time performance and high-quality service. The ideal candidate will have strong organizational skills, ability to multitask, and work with all levels of management; familiarity with Microsoft Office and internal controls is preferred.

The role requires varied shifts including weekends. Starting rate: $17.00/hour.

Qualifications

• Proven leadership experience in customer service or airline operations.
• Bachelor’s Degree in Aviation, Business, or related field (preferred).
• Ability to work a flexible schedule and weekends.

Responsibilities

• Coach and develop staff to improve performance.
• Correct non-compliant behavior and apply disciplinary action as needed.
• Implement corporate policies and goals into daily routines.
• Oversee department operations per established procedures.
• Supervise staff with varied duties and ensure on-time performance.
• Prepare daily/weekly/monthly reports and administrative tasks.
• Maximize station operations by adapting to changes and solving problems.
• Provide support when employee absence affects operations.

Skills

Organizational skills

Multitasking

Interpersonal skills

Conflict resolution

Microsoft Office

Internal controls

Flexible schedule

Education

Bachelor’s Degree in Aviation, Business, or related field

Tools

QIK knowledge

Job description

Piedmont Airlines, Inc. in Roanoke, VA is seeking a Customer Service Supervisor to oversee the department's daily operations, coach staff, and enforce policies to ensure on-time performance and high-quality service. The ideal candidate will have strong organizational skills, ability to multitask, and work with all levels of management; familiarity with Microsoft Office and internal controls is preferred.

The role requires varied shifts including weekends. Starting rate: $17.00/hour.