Aviation Customer Service Supervisor | Lead Airport Ops

Wheaton College; Piedmont (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on American Airlines

Medical and dental

Job summary

Piedmont Airlines is seeking a motivated Customer Service Supervisor to lead the station team and manage operational activities per policy. The role requires strong organizational skills, ability to multitask, and collaboration with management and support staff to maintain service standards.

You will coach staff, address non-compliant behavior, and implement corporate policies into daily routines while ensuring high-quality customer service and on-time performance.

Qualifications

• Excellent organizational skills and ability to multi-task.
• Ability to work independently and meet deadlines.
• Ability to collaborate with management and staff across levels.
• Familiarity with Microsoft Office Suite and internal controls processes.

Responsibilities

• Coach and provide career development to the team.
• Correct non-compliant behavior and impose disciplinary action as required.
• Understand policies and goals; implement them into daily routines.
• Manage department operations per established policies and procedures.
• Supervise staff with varied duties; ensure on-time performance and quality service.
• Prepare daily/weekly/monthly reports; handle administrative tasks.
• Drive motorized equipment and provide support during staff absences.

Skills

Organizational skills

Multi-tasking

Independent work

Conflict resolution

MS Office proficiency

Education

Bachelor’s Degree in Aviation, Business, or related field

Tools

QIK

Job description

Piedmont Airlines is seeking a motivated Customer Service Supervisor to lead the station team and manage operational activities per policy. The role requires strong organizational skills, ability to multitask, and collaboration with management and support staff to maintain service standards.

You will coach staff, address non-compliant behavior, and implement corporate policies into daily routines while ensuring high-quality customer service and on-time performance.