Airport Customer Service Supervisor

Piedmont Airlines; Sarasota (FL); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on American Airlines

Medical and dental

Job summary

Piedmont Airlines is seeking a motivated Customer Service Supervisor to lead the customer service team and manage daily operations at the Sarasota station. The role reports to the General Manager and requires strong organizational skills, multitasking ability, and experience with internal controls.

The supervisor will coach staff, handle disciplinary actions, and ensure adherence to policies while maintaining excellent customer service and on-time performance.

Qualifications

• Bachelor's Degree in Aviation, Business, or related field.
• Ability to work a flexible schedule.
• Prior experience with internal controls processes for accountable items.
• Familiarity with Microsoft Office Suite.

Responsibilities

• Coach and provide career development to the team.
• Correct non-compliant behavior and discipline as required.
• Understand policies and implement them in daily routines.
• Manage operational activities per policies and procedures.
• Supervise staff with varied duties.
• Prepare daily/weekly/monthly reports.
• Maximize station performance by adapting to changes and solving problems.
• Ensure on-time performance and quality customer service.

Skills

Organizational skills

Multitasking

Interpersonal with management

Conflict resolution

MS Office

Internal controls awareness

Flexible schedule

Education

Bachelor's degree in Aviation/Business/related field

Tools

QIK

Job description

Piedmont Airlines is seeking a motivated Customer Service Supervisor to lead the customer service team and manage daily operations at the Sarasota station. The role reports to the General Manager and requires strong organizational skills, multitasking ability, and experience with internal controls.

The supervisor will coach staff, handle disciplinary actions, and ensure adherence to policies while maintaining excellent customer service and on-time performance.