Aviation Customer Experience Specialist

inMy Jet; Redmond (OR); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

401(k) plan with employer match

Health, dental and vision insurance

Life insurance

Paid time off

Job summary

Skyservice in Redmond, Oregon is seeking a Customer Service Representative to ensure smooth arrivals/departures and coordinate with flight crews and staff. You will handle bookings, communications, and invoicing while promoting additional aircraft services.

Strong communication and service skills are essential, with weekend availability and legal work status in the US. Experience in aviation is preferred but not required; candidates must be at least 18 and pass background checks for airport

Qualifications

• High school diploma or GED required.
• Aviation experience preferred, but not required.
• Excellent communication and customer service skills.
• Ability to multitask and resolve conflicts.
• Weekend availability; 18+; legally entitled to work in the United States.

Responsibilities

• Provide high standards service to customers during arrivals and departures.
• Coordinate communication between customers, lineservice crew and staff.
• Coordinate fueling, catering, car rental, hotel bookings and reservations.
• Maintain and update the Aircraft Entry Log; inform lineservice crew.
• Answer general phone lines and forward calls as needed.
• Respond to customer emails promptly and courteously.
• Complete daily invoicing and data entry for vendors and customers.
• Contact clients about unpaid accounts and arrange payments.
• Other duties as assigned.

Skills

Aviation experience

Excellent communication skills

Excellent customer service

Multitasking

Conflict resolution

Professional demeanor

Weekend availability

Legal to work in the US

Education

High school diploma/GED

Job description

Skyservice in Redmond, Oregon is seeking a Customer Service Representative to ensure smooth arrivals/departures and coordinate with flight crews and staff. You will handle bookings, communications, and invoicing while promoting additional aircraft services.

Strong communication and service skills are essential, with weekend availability and legal work status in the US. Experience in aviation is preferred but not required; candidates must be at least 18 and pass background checks for airport