Airport Customer Service Team Lead

Alaska Airlines, Inc.; Redmond (OR); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Free stand-by travel privileges

Well-being programs

401k match

Annual bonus plans

Holiday and paid time off

Job summary

Horizon Air is seeking a Customer Service Team Captain in Redmond, OR to lead the on-shift Customer Service Agents and ensure high-quality guest experiences. You will direct, motivate, and evaluate the team, while handling routine agent duties as needed.

Responsibilities include scheduling, ensuring procedures are followed, and addressing passenger needs or complaints. A minimum 6 months in customer service is required, with a focus on safety, communication, and flexibility.

Qualifications

• Minimum 6 months of customer service or airline operations experience.
• Ability to lead, direct and motivate teams for optimum performance.
• Strong active listening and verbal communication skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Typing speed of at least 25 WPM.
• Must be authorized to work in the U.S.
• High school diploma or equivalent.
• Minimum age of 18.

Responsibilities

• Lead the Customer Service Agents on shift and drive team goals.
• Ensure Agents follow proper procedures and policies.
• Assign flights, schedule, and manage agents weekly.
• Assist with passenger needs or complaints as needed.
• Perform Customer Service Agent duties as required.

Skills

Customer service

Lead teams

Active listening

Verbal communication

Multitasking

English proficiency

Attention to safety

Physical stamina

Problem solving

Flexible schedule

Education

High school diploma or equivalent

Job description

Horizon Air is seeking a Customer Service Team Captain in Redmond, OR to lead the on-shift Customer Service Agents and ensure high-quality guest experiences. You will direct, motivate, and evaluate the team, while handling routine agent duties as needed.

Responsibilities include scheduling, ensuring procedures are followed, and addressing passenger needs or complaints. A minimum 6 months in customer service is required, with a focus on safety, communication, and flexibility.