Aviation Customer Service & Operations Specialist

Skyservice Business Aviation Inc.

Redmond (OR)

On-site

USD 35,000 - 52,000

Full time

6 days ago

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Benefits offered by this job

401(k) plan with employer match

Health, dental and vision insurance

Life insurance

Paid time off

Job summary

Skyservice Business Aviation is seeking a customer-focused team member to deliver high-standard service to clients, coordinate with service crews, and manage bookings and communications at our Redmond/Oregon site. You will handle inquiries, invoicing, and logistics while supporting a fast-paced aviation environment.

The role requires a high school diploma, strong communication skills, and weekend availability.

Qualifications

High school diploma or GED required.
Aviation experience preferred, but not required.
Excellent communication and customer service skills.
Weekend availability and willingness to work overtime during peak seasons.
Be at least 18 years old and legally entitled to work in the United States.
Must pass pre-employment drug and alcohol testing and background checks.

Responsibilities

Provide high standards service to customers per Skyservice philosophy; ensure efficient, courteous arrivals and departures.
Coordinate communication between customers, lineservice crew, and staff.
Arrange fueling, catering, car rental, hotel bookings, and reservations.
Maintain Aircraft Entry Log and brief lineservice crew accordingly.
Answer general phone lines and direct to the appropriate person.
Process digital forms for new clients and promote additional aircraft services.
Respond to customer emails promptly and courteously.
Handle daily invoicing and data entry for vendors and customers.
Contact clients about unpaid accounts and arrange payment where needed.
Perform other duties as assigned.