Aviation Customer Experience Specialist

Skyservice Business Aviation; Redmond (OR); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

401(k) plan with employer match

Health, dental and vision insurance

Life insurance

Paid time off

Job summary

Skyservice Business Aviation in Redmond, Oregon seeks a customer service/administrative coordinator to deliver high standards of service, coordinate aircraft services, and assist with billing and scheduling.

You will manage fueling, catering, hotel bookings, and the aircraft entry log, answer calls, process forms, and promote additional services. Strong communication and multitasking are essential in a dynamic aviation environment.

Qualifications

• High school diploma/GED required.
• Aviation experience preferred, but not required.
• Intermediate computer skills.
• Excellent communication skills.
• Excellent customer service skills.
• Ability to multitask.
• Strong conflict resolution skills.
• Maintain a professional demeanor and appearance at all times.
• Weekend availability and willingness to work overtime during peak seasons.
• Be at least 18 years of age.
• Legally entitled to work in the United States.
• Must be able to successfully complete and pass pre-employment drug and alcohol testing and other background checks necessary to obtain an airport restricted area pass.

Responsibilities

• Provide high standards service to customers in accordance with Skyservice Business Aviation's philosophy, ensure efficient and courteous arrivals and departures of customers.
• Ensure communication and coordination between customers, lineservice crew and staff.
• Coordinate fueling, catering, car rental, hotel booking and reservations.
• Maintain, monitor and update the Aircraft Entry Log and advise the lineservice crew accordingly.
• Answer the general number phone lines and forward calls to the the appropriate person.
• Fill out digital forms for new clients and actively promote additional aircraft services and products.
• Respond to customer email inquiries in a timely and courteous manner.
• Complete daily invoicing and data entry for various vendors and customers.
• Contact clients about unpaid or overdue accounts and attempt to collect or make the appropriate payment arrangements; update account information if a payment is made.
• Other duties as assigned.

Skills

Excellent communication

Customer service

Multitasking

Conflict resolution

Professional demeanor

Weekend availability

US work eligibility

Background checks compliance

Education

High school diploma/GED

Tools

Computer skills

Job description

Skyservice Business Aviation in Redmond, Oregon seeks a customer service/administrative coordinator to deliver high standards of service, coordinate aircraft services, and assist with billing and scheduling.

You will manage fueling, catering, hotel bookings, and the aircraft entry log, answer calls, process forms, and promote additional services. Strong communication and multitasking are essential in a dynamic aviation environment.