Aviation Customer Service Specialist - 401(k) & Benefits

Skyservice Business Aviation Inc.; Seattle (WA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k) plan with employer match

Health, dental and vision insurance

Life insurance

Paid time off

Job summary

Skyservice Business Aviation in Seattle, WA, is hiring a customer service associate to provide first-class service to clients and coordinate with flight teams. The role emphasizes accuracy, communication, and a proactive attitude.

You will handle guest arrivals, manage calls, process paperwork, and support scheduling, fueling, catering, car rentals, and hotel bookings while maintaining professionalism in a fast-paced aviation environment.

Qualifications

• High school diploma or GED is required.
• Aviation experience is preferred but not required.
• Strong communication and customer service skills.
• Weekend availability and overtime possible.
• Must be 18+ and legally eligible to work in the United States.
• Pre-employment drug and alcohol testing and background checks are required.

Responsibilities

• Provide high standards service to customers in accordance with Skyservice's philosophy, ensure efficient and courteous arrivals and departures of customers.
• Coordinate communication between customers, lineservice crew and staff.
• Coordinate fueling, catering, car rental, hotel booking and reservations.
• Maintain, monitor and update the Aircraft Entry Log and advise the lineservice crew accordingly.
• Answer the general number phone lines and forward calls to the the appropriate person.
• Fill out digital forms for new clients and actively promote additional aircraft services and products.
• Respond to customer email inquiries in a timely and courteous manner.
• Complete daily invoicing and data entry for various vendors and customers.
• Contact clients about unpaid or overdue accounts and attempt to collect or make the appropriate payment arrangements; update account information if a payment is made.
• Other duties as assigned.

Skills

Excellent communication

Customer service

Multitasking

Conflict resolution

Professional demeanor

Weekend availability

Education

High school diploma/GED

Tools

Basic computer skills

Job description

Skyservice Business Aviation in Seattle, WA, is hiring a customer service associate to provide first-class service to clients and coordinate with flight teams. The role emphasizes accuracy, communication, and a proactive attitude.

You will handle guest arrivals, manage calls, process paperwork, and support scheduling, fueling, catering, car rentals, and hotel bookings while maintaining professionalism in a fast-paced aviation environment.