Aviation Customer Experience Specialist

Skyservice; Redmond (OR); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) plan with employer match

Health, dental and vision insurance

Life insurance

Paid time off

Job summary

Skyservice Business Aviation in Redmond, United States, is seeking a customer‑facing team member to deliver high‑quality service and ensure smooth arrivals and departures, coordinating between customers, lineservice crews and staff.

You will arrange fueling, catering, car rental and hotel bookings, maintain the Aircraft Entry Log, process inquiries and invoices, and assist with payments and account details while upholding Skyservice’s safety and service standards.

Qualifications

• High school diploma or GED required.
• Aviation experience preferred, but not required.
• Excellent communication and customer service skills.
• Weekend availability and willingness to work overtime during peak seasons.
• Legally entitled to work in the United States and be at least 18 years old.
• Must be able to pass pre-employment drug and alcohol testing and background checks.

Responsibilities

• Provide high standards service to customers in accordance with Skyservice Business Aviation's philosophy.
• Ensure efficient and courteous arrivals and departures of customers; coordinate communication between customers, lineservice crew and staff.
• Coordinate fueling, catering, car rental, hotel booking and reservations.
• Maintain, monitor and update the Aircraft Entry Log; advise lineservice crew accordingly.
• Answer general phone lines and forward calls to the appropriate person.
• Fill out digital forms for new clients and promote additional aircraft services and products.
• Respond to customer email inquiries in a timely and courteous manner.
• Complete daily invoicing and data entry for vendors and customers; contact clients about unpaid accounts and arrange payments."
• Other duties as assigned.

Skills

Communication skills

Customer service

Computer skills

Multitasking

Conflict resolution

Professional demeanor

Weekend availability

Education

High school diploma/GED

Job description

Skyservice Business Aviation in Redmond, United States, is seeking a customer‑facing team member to deliver high‑quality service and ensure smooth arrivals and departures, coordinating between customers, lineservice crews and staff.

You will arrange fueling, catering, car rental and hotel bookings, maintain the Aircraft Entry Log, process inquiries and invoices, and assist with payments and account details while upholding Skyservice’s safety and service standards.