Customer Service Representative

inMy Jet; Redmond (OR); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

401(k) plan with employer match

Health, dental and vision insurance

Life insurance

Paid time off

Job summary

Skyservice in Redmond, Oregon is seeking a Customer Service Representative to ensure smooth arrivals/departures and coordinate with flight crews and staff. You will handle bookings, communications, and invoicing while promoting additional aircraft services.

Strong communication and service skills are essential, with weekend availability and legal work status in the US. Experience in aviation is preferred but not required; candidates must be at least 18 and pass background checks for airport

Qualifications

• High school diploma or GED required.
• Aviation experience preferred, but not required.
• Excellent communication and customer service skills.
• Ability to multitask and resolve conflicts.
• Weekend availability; 18+; legally entitled to work in the United States.

Responsibilities

• Provide high standards service to customers during arrivals and departures.
• Coordinate communication between customers, lineservice crew and staff.
• Coordinate fueling, catering, car rental, hotel bookings and reservations.
• Maintain and update the Aircraft Entry Log; inform lineservice crew.
• Answer general phone lines and forward calls as needed.
• Respond to customer emails promptly and courteously.
• Complete daily invoicing and data entry for vendors and customers.
• Contact clients about unpaid accounts and arrange payments.
• Other duties as assigned.

Skills

Aviation experience

Excellent communication skills

Excellent customer service

Multitasking

Conflict resolution

Professional demeanor

Weekend availability

Legal to work in the US

Education

High school diploma/GED

Job description

# Customer Service RepresentativeSkyserviceRedmond, Oregon5 days agoJob descriptionSUMMARY OF RESPONSIBILITIES:• Provide high standards service to customers in accordance with Skyservice Business Aviation's philosophy, ensure efficient and courteous arrivals and departures of customers;• Ensure communication and coordination between customers, lineservice crew and staff;• Coordinate fueling, catering, car rental, hotel booking and reservations;• Maintain, monitor and update the Aircraft Entry Log and advise the lineservice crew accordingly;• Answer the general number phone lines and forward calls to the the appropriate person;• Fill out digital forms for new clients and actively promote additional aircraft services and products;• Respond to customer email inquiries in a timely and courteous manner;• Complete daily invoicing and data entry for various vendors and customers;• Contact clients about unpaid or overdue accounts and attempt to collect or make the appropriate payment arrangements; update account information if a payment is made;• Other duties as assigned.QUALIFICATIONS AND SKILLS REQUIRED:• High school diploma/GED required;• Aviation experience preferred, but not required;• Intermediate computer skills;• Excellent communication skills;• Excellent customer service skills;• Ability to multitask;• Strong conflict resolution skills;• Maintain a professional demeanor and appearance at all times;• Weekend availability and willingness to work overtime during peak seasons;• Be at least 18 years of age;• Legally entitled to work in the United States;• Must be able to successfully complete and pass pre-employment drug and alcohol testing and other background checks necessary to obtain an airport restricted area pass.Benefits:Our perks and benefits include but are not limited to:• 401(k) plan with employer match;• Health, dental and vision insurance;• Life insurance;• Paid time off.Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.