Aviation Customer Experience Agent – West Palm Beach

All Aviation Jobs; West Palm Beach (FL); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401(k) match

Tuition reimbursement

Job summary

Jet Aviation's West Palm Beach FBO is seeking a Customer Service Agent to be the welcoming first point of contact for passengers and crew, coordinating service requests and ensuring a smooth, polished experience in a fast-moving aviation environment.

You will communicate with warmth and professionalism, stay organized as priorities shift, and help transportation and catering arrangements while collaborating with internal teams and vendors.

Qualifications

• Experience in hospitality or other customer-facing roles is valuable.
• Familiarity with aviation or service-oriented environments is a plus.
• Ability to stay calm under pressure and adapt to changing priorities.

Responsibilities

• Coordinate service requests and help with transport and catering arrangements.
• Answer questions and provide a warm, professional customer experience.
• Work with internal teams and vendors to ensure a polished interaction.
• Contribute to a smooth, welcoming experience in a fast-moving aviation setting.

Skills

Warm, welcoming

Clear communication

Organized

Problem solving

Service-driven

Job description

Jet Aviation's West Palm Beach FBO is seeking a Customer Service Agent to be the welcoming first point of contact for passengers and crew, coordinating service requests and ensuring a smooth, polished experience in a fast-moving aviation environment.

You will communicate with warmth and professionalism, stay organized as priorities shift, and help transportation and catering arrangements while collaborating with internal teams and vendors.