Aviation Concierge & Customer Service Pro

Million Air powered by Freeman Holdings Group; Alexandria (LA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

401k matching

Paid Time Off

Medical/Dental/Vision

Bonuses

Job summary

Million Air powered by Freeman Holdings Group is seeking a Customer Service Representative in Alexandria, LA. You will greet customers, provide concierge services to pilots and clients, and handle reservations, invoices, and customer preferences in our Million Air CSI system.

Expect proactive aircraft readiness and close collaboration with the line service team. The role requires customer-focused service experience, a high school diploma, and the ability to work evenings, weekends, and holidays.

Qualifications

• Customer service experience preferably in the service industry
• High School Diploma or equivalent
• Entry level position
• Ability to work evenings weekends, and holidays
• Acceptable driving record
• Ability to pass a background check
• Zero tolerance drug free employer includes pre-employment and random screening

Responsibilities

• Greet customers in a friendly, professional manner
• Provide concierge services to pilots and customers including making reservations as required
• Invoicing for services rendered to customers and pilots
• Record customer preferences in Million Air CSI system
• Proactive preparation for all incoming aircraft
• Provides timely feedback to the company regarding service failures or customer concerns
• Partner with line service team to meet and exceed customer's service expectations
• Keep hospitality bar stocked with snacks and beverages
• Maintain neat work area at all times to include front desk, lobby, and all FBO amenities

Skills

Customer service

Bi-lingual

Education

High School Diploma or equivalent

Tools

Microsoft Office

POS systems

Job description

Million Air powered by Freeman Holdings Group is seeking a Customer Service Representative in Alexandria, LA. You will greet customers, provide concierge services to pilots and clients, and handle reservations, invoices, and customer preferences in our Million Air CSI system.

Expect proactive aircraft readiness and close collaboration with the line service team. The role requires customer-focused service experience, a high school diploma, and the ability to work evenings, weekends, and holidays.