Airport Concierge & Guest Services Specialist

Freeman Holdings Group; Lake Charles (LA); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

401k matching

Paid time off

Medical coverage

Dental coverage

Vision coverage

Bonuses

Job summary

Million Air in Lake Charles, LA is seeking a Customer Service Representative to deliver exceptional service to customers and pilots. You will handle reservations, invoicing, and record-keeping while maintaining a welcoming front desk and hospitality area.

This non-exempt role requires evening and weekend shift work, a clean driving record, and the ability to pass a background check. Full benefits and bonuses are offered.

Qualifications

• Customer service experience preferably in the service industry.
• High School Diploma or equivalent.
• Excel data base experience.
• Entry level position.
• Ability to work evenings weekends, and holidays.
• Acceptable driving record.
• Ability to pass a background check.
• Zero tolerance drug free employer includes pre-employment and random screening.

Responsibilities

• Greet customers in a friendly, professional manner.
• Provide concierge services to pilots and customers including making reservations as required.
• Invoicing for services rendered to customers and pilots.
• Record customer preferences in Million Air CSI system.
• Proactive preparation for all incoming aircraft.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Partner with line service team to meet and exceed customer's service expectations.
• Keep hospitality bar stocked with snacks and beverages.
• Maintain neat work area at all times to include front desk, lobby, and all FBO amenities.

Skills

Customer service

Communication

Computer skills

Math skills

Driving

Bilingual

Education

High School Diploma

Tools

Excel

POS systems

Job description

Million Air in Lake Charles, LA is seeking a Customer Service Representative to deliver exceptional service to customers and pilots. You will handle reservations, invoicing, and record-keeping while maintaining a welcoming front desk and hospitality area.

This non-exempt role requires evening and weekend shift work, a clean driving record, and the ability to pass a background check. Full benefits and bonuses are offered.