Aviation Concierge | Customer Service & Reservations

Million Air powered by Freeman Holdings Group; Lake Charles (LA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

401k matching

Paid Time Off (PTO)

Medical, Dental, and Vision coverage

Performance-based bonuses

Job summary

Million Air powered by Freeman Holdings Group is seeking a Customer Service Representative in Lake Charles, LA. You will greet customers, provide concierge services to pilots and clients, and handle invoicing for services rendered while maintaining records in our CSI system.

The role requires a high school diploma and strong communication skills, with a preference for bilingual candidates. You will work in a fast-paced environment with evenings and weekend shifts, and opportunities for bonuses

Qualifications

• Customer service experience preferably in the service industry.
• High School Diploma or equivalent.
• Excel database experience.
• Ability to work evenings, weekends, and holidays.
• Acceptable driving record.
• Ability to pass a background check.
• Zero tolerance drug-free environment with pre-employment and random screening.

Responsibilities

• Greet customers in a friendly, professional manner.
• Provide concierge services to pilots and customers including making reservations as required.
• Invoicing for services rendered to customers and pilots.
• Record customer preferences in Million Air CSI system.
• Proactive preparation for all incoming aircraft.
• Provide timely feedback to the company regarding service failures or customer concerns.
• Partner with line service team to meet and exceed customer service expectations.
• Keep hospitality bar stocked with snacks and beverages.
• Maintain neat work area at front desk, lobby, and all FBO amenities.

Skills

Customer service

Communication

Bilingual (preferred)

Education

High School Diploma or equivalent

Tools

Excel

Point of Sale systems

Job description

Million Air powered by Freeman Holdings Group is seeking a Customer Service Representative in Lake Charles, LA. You will greet customers, provide concierge services to pilots and clients, and handle invoicing for services rendered while maintaining records in our CSI system.

The role requires a high school diploma and strong communication skills, with a preference for bilingual candidates. You will work in a fast-paced environment with evenings and weekend shifts, and opportunities for bonuses