Aviation Concierge & Customer Service Rep

Freeman Holdings Group; Alexandria (LA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Matching 401k

PTO

Medical, Dental, and Vision coverage

Performance-based bonuses

Job summary

Million Air in Louisiana is seeking a Customer Service Representative to deliver outstanding service for both internal and external customers. You will use your knowledge of company products and programs, interacting with customers, pilots, and team members to ensure a superior experience.

The role emphasizes friendly greetings, reservation support, accurate invoicing, and meticulous CRM record keeping. It requires flexibility for evenings, weekends, and holidays, with a strong focus on

Qualifications

• Customer service experience preferably in the service industry.
• High School Diploma or equivalent.
• Entry level position.
• Ability to work evenings, weekends, and holidays.
• Acceptable driving record.
• Ability to pass a background check.
• Zero tolerance drug free employer includes pre-employment and random screening.

Responsibilities

• Greet customers in a friendly, professional manner.
• Provide concierge services to pilots and customers including making reservations as required.
• Invoicing for services rendered to customers and pilots.
• Record customer preferences in Million Air CSI system.
• Proactive preparation for all incoming aircraft.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Partner with line service team to meet and exceed customer's service expectations.
• Keep hospitality bar stocked with snacks and beverages.
• Maintain neat work area at all times to include front desk, lobby, and all FBO amenities.

Skills

Customer service

Communication

Microsoft Office

Basic math

Driver's license

Bilingual preferred

Education

High School Diploma

Tools

Million Air CSI system

Job description

Million Air in Louisiana is seeking a Customer Service Representative to deliver outstanding service for both internal and external customers. You will use your knowledge of company products and programs, interacting with customers, pilots, and team members to ensure a superior experience.

The role emphasizes friendly greetings, reservation support, accurate invoicing, and meticulous CRM record keeping. It requires flexibility for evenings, weekends, and holidays, with a strong focus on