Aviation Concierge & Guest Experience Specialist

Million Air Tallahassee; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Million Air delivers concierge-style aviation services, providing elite customer experiences for crew and passengers at our Austin facility. The Customer Service Representative role focuses on greeting guests, arranging reservations, invoicing services, and coordinating with ground staff to ensure smooth ground operations.

We value a friendly, professional demeanor, bilingual abilities, and a commitment to safety.

Qualifications

• Customer service experience preferably in the service industry.
• High School Diploma or equivalent required.
• Entry level position available.
• Ability to work evenings, weekends, and holidays.
• Acceptable driving record.
• Zero tolerance drug free employer with pre-employment and random screening.

Responsibilities

• Greet customers in a friendly, professional manner.
• Provide concierge services to pilots and customers including making reservations as required.
• Invoicing for services rendered to customers and pilots.
• Record customer preferences in Million Air internal system.
• Proactive preparation for all incoming aircraft.
• Provide timely feedback regarding service failures or customer concerns.
• Partner with line service team to meet and exceed customer service expectations.
• Keep hospitality area stocked with snacks and beverages.
• Maintain neat work area at front desk, lobby, and all FBO amenities.

Skills

Customer service

Communication

Microsoft Office / POS

Education

High School Diploma or equivalent

Job description

Million Air delivers concierge-style aviation services, providing elite customer experiences for crew and passengers at our Austin facility. The Customer Service Representative role focuses on greeting guests, arranging reservations, invoicing services, and coordinating with ground staff to ensure smooth ground operations.

We value a friendly, professional demeanor, bilingual abilities, and a commitment to safety.