Aviation Customer Experience Manager

Million Air Tallahassee; Houston (TX); On-site; USD 52,000 - 72,000; Full time

Job summary

Million Air Houston seeks a Customer Service Manager to lead a team delivering exceptional service to internal and external customers. The role emphasizes enhancing sales, expanding the customer list, and building strong relationships with clients and aviation partners.

The manager will supervise daily operations, oversee invoicing, payroll, and staffing, and ensure safety-focused service. Travel to industry events may be required; a clean driving record is preferred.

Qualifications

• Customer service experience in the service industry.
• College degree preferred. High School Diploma accepted.
• Aviation/Hospitality customer service experience preferred.
• Ability to work evenings, weekends, and holidays.
• Acceptable driving record; background check; zero tolerance drug screening.

Responsibilities

• Greet customers in a friendly, professional manner.
• Supervise the customer service team prioritizing, assigning and monitoring work; provide training as required.
• Oversee invoicing for services for accuracy and completeness.
• Review customer service team payroll, manage overtime, and submit to payroll for processing.
• Responsible for hiring process to create a well-rounded team with customer and safety focus.
• Act on any reports of service failures or customer concerns until resolved to customers' satisfaction.
• Maintain vendor list for hotels, ground transportation, etc.; negotiate preferred rates for customers and pilots.

Skills

Customer service

Team supervision

Payroll oversight

Hiring & onboarding

Issue resolution

Bilingual preferred

Education

College degree preferred

High School Diploma accepted

Job description

Million Air Houston seeks a Customer Service Manager to lead a team delivering exceptional service to internal and external customers. The role emphasizes enhancing sales, expanding the customer list, and building strong relationships with clients and aviation partners.

The manager will supervise daily operations, oversee invoicing, payroll, and staffing, and ensure safety-focused service. Travel to industry events may be required; a clean driving record is preferred.