Aviation Cargo Agent - Global Logistics & Customer Service

Ultipro; Philadelphia (Philadelphia County); On-site; USD 36,000 - 48,000; Full time

Job summary

Menzies Aviation is hiring a Cargo Agent to compile import/export documents, expedite shipments, and assist customers with tracking shipments. You will interact with customers by phone or in person and handle cash transactions.

Responsibilities include examining manifests, coordinating with CBP, and ensuring compliance with TSA, CBP, FAA rules. Strong English, math, and multitasking skills are essential in this role.

Qualifications

• Must be 18 years of age or older.
• Possess and maintain valid US driver's license.
• Must be able to pass all pre-employment testing to include drug testing and a physical
• Highly organized with the ability to multi-task and continually prioritize responsibilities.
• Excellent communication skills and client-service orientation
• Proficiency with 10key and typing 35 wpm.
• Ability to proficiently read, write and speak English.
• Comfortable lifting upto 35 lb.
• Must be able to obtain and maintain all required Airports and Custom badges/seals.
• Must be available and flexible to work variable shifts including weekends and holidays.
• One-year college certificate or technical school, six months related experience or equivalent combination of education and experience
• Certification in dangerous good awareness/acceptance
• Previous customer service experience preferred.
• Proficient in Microsoft products

Responsibilities

• Examines manifest, bills of lading and air waybill to determine work procedures for releasing cargo.
• Notifies consignee or representative concerning arrival dates of shipment, customs clearance requirements and tonnage shipment.
• Meet passenger flights and clear general declarations thru Immigration CBP office.
• Makes cash transactions, collects payments from customers for freight prior to release.
• Authorizes final approval for cargo release.
• Prepares invoices for charges, airline clients and management regarding freight.
• Works with government agencies to clear shipments for import
• Ensures all local airport, TSA, CBP and FAA rules are followed.
• Must follow all Security procedures as required.
• Other duties as assigned.

Skills

Communication skills

Customer service

Typing 35 wpm

English proficiency

Education

One-year college certificate or technical school

Tools

Microsoft Office

Job description

Menzies Aviation is hiring a Cargo Agent to compile import/export documents, expedite shipments, and assist customers with tracking shipments. You will interact with customers by phone or in person and handle cash transactions.

Responsibilities include examining manifests, coordinating with CBP, and ensuring compliance with TSA, CBP, FAA rules. Strong English, math, and multitasking skills are essential in this role.