Baggage Service Agent: Airport Customer Care & Logistics

Aviation & Missile Solutions; Denver (CO); On-site; USD 21,000 - 32,000; Full time

Job summary

Menzies Aviation in Denver is seeking a Baggage Service Agent to assist passengers with baggage-related services and to coordinate tracking, documentation, and resolution of luggage issues in line with airline procedures.

The role requires strong communication, computer basics, and the ability to work in a fast-paced environment while maintaining safety and efficiency in daily baggage operations.

Qualifications

• Must have a high school diploma or GED.
• Strong verbal and written communication skills.
• Basic computer proficiency and ability to learn airline baggage systems.
• Ability to work in a fast-paced and customer-focused environment.
• Strong problem-solving and conflict-resolution abilities.
• Ability to follow written and verbal instructions.
• Basic communication and teamwork skills.
• Reliable attendance and punctuality.
• Must have reliable telephone and transportation.
• Must pass pre-employment and random drug tests.
• Must pass a pre-employment background check.
• Must meet security badge requirements.

Responsibilities

• Load and unload passenger baggage, cargo, and mail from aircraft safely and efficiently.
• Sort and transport luggage to designated areas within the airport
• Operate baggage handling equipment safely
• Ensure baggage is scanned, tagged, and routed to flights
• Inspect equipment and report maintenance or safety concerns
• Follow airline, airport, and TSA security procedures
• Maintain cleanliness and organization of baggage areas and workspaces
• Assist with aircraft arrival and departure operations as needed
• Work with ramp agents, supervisors, and airline personnel to meet deadlines
• Respond to changing flight schedules and operational needs
• Adhere to safety regulations and company policies
• Perform other duties as requested

Skills

Communication skills

Customer service

Computer literacy

Teamwork

Problem solving

Attention to detail

English proficiency

Reliability

Education

High school diploma or GED

Job description

Menzies Aviation in Denver is seeking a Baggage Service Agent to assist passengers with baggage-related services and to coordinate tracking, documentation, and resolution of luggage issues in line with airline procedures.

The role requires strong communication, computer basics, and the ability to work in a fast-paced environment while maintaining safety and efficiency in daily baggage operations.