Cargo office agent

Ultipro; Philadelphia (Philadelphia County); On-site; USD 36,000 - 48,000; Full time

Job summary

Menzies Aviation is hiring a Cargo Agent to compile import/export documents, expedite shipments, and assist customers with tracking shipments. You will interact with customers by phone or in person and handle cash transactions.

Responsibilities include examining manifests, coordinating with CBP, and ensuring compliance with TSA, CBP, FAA rules. Strong English, math, and multitasking skills are essential in this role.

Qualifications

• Must be 18 years of age or older.
• Possess and maintain valid US driver's license.
• Must be able to pass all pre-employment testing to include drug testing and a physical
• Highly organized with the ability to multi-task and continually prioritize responsibilities.
• Excellent communication skills and client-service orientation
• Proficiency with 10key and typing 35 wpm.
• Ability to proficiently read, write and speak English.
• Comfortable lifting upto 35 lb.
• Must be able to obtain and maintain all required Airports and Custom badges/seals.
• Must be available and flexible to work variable shifts including weekends and holidays.
• One-year college certificate or technical school, six months related experience or equivalent combination of education and experience
• Certification in dangerous good awareness/acceptance
• Previous customer service experience preferred.
• Proficient in Microsoft products

Responsibilities

• Examines manifest, bills of lading and air waybill to determine work procedures for releasing cargo.
• Notifies consignee or representative concerning arrival dates of shipment, customs clearance requirements and tonnage shipment.
• Meet passenger flights and clear general declarations thru Immigration CBP office.
• Makes cash transactions, collects payments from customers for freight prior to release.
• Authorizes final approval for cargo release.
• Prepares invoices for charges, airline clients and management regarding freight.
• Works with government agencies to clear shipments for import
• Ensures all local airport, TSA, CBP and FAA rules are followed.
• Must follow all Security procedures as required.
• Other duties as assigned.

Skills

Communication skills

Customer service

Typing 35 wpm

English proficiency

Education

One-year college certificate or technical school

Tools

Microsoft Office

Job description

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

This role is responsible for Compiling documents on import or export cargo shipments, expediting shipments of cargo from warehouse and assist customers in tracking their shipments. The Cargo Agent also deals directly with customers either by telephone or in-person and handles cash transactions.

What you will be doing

• Examines manifest, bills of lading and air waybill to determine work procedures for releasing cargo.
• Notifies consignee or representative concerning arrival dates of shipment, customs clearance requirements and tonnage shipment.
• Meet passenger flights and clear general declarations thru Immigration CBP office.
• Makes cash transactions, collects payments from customers for freight prior to release.
• Authorizes final approval for cargo release.
• Prepares invoices for charges, airline clients and management regarding freight.
• Works with government agencies to clear shipments for import
• Ensures all local airport, TSA, CBP and FAA rules are followed.
• Must follow all Security procedures as required.
• Other duties as assigned.

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• Must be 18 years of age or older.
• Possess and maintain valid US driver's license.
• Must be able to pass all pre-employment testing to include drug testing and a physical
• Highly organized with the ability to multi-task and continually prioritize responsibilities.
• Excellent communication skills and client-service orientation
• Proficiency with 10key and typing 35 wpm.
• Ability to proficiently read, write and speak English.
• Comfortablelifting upto 35 lb.
• Must be able to obtain and maintain all required Airports and Custom badges/seals.
• Must be available and flexible to work variable shifts including weekends and holidays.
• One-year college certificate or technical school, six months related experience or equivalent combination of education and experience
• Certification in dangerous good awareness/acceptance
• Previous customer service experience preferred.
• Proficient in Microsoft products

Knowledge, Skills and Abilities

• Ability to learn quickly.
• Ability to understand and carry out oral and written instructions and request clarification when needed.
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.