Aviation Cargo Office Agent - Flexible Hours

lliance Ground International; Miami, Northern (FL, KY); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision care

401(k) plan

Uniforms provided

On-the-job training

Travel discounts

Job summary

Alliance Ground International (AGI) in Miami is seeking Office Agents to assist customers through the shipping process by coordinating details, handling compliance docs, and delivering customer service. You will support operations across multiple airlines at our busy U.S. locations.

Responsibilities include processing documents, communicating with customers, and ensuring compliance with regulatory rules. The role requires flexible hours, strong English skills, and a safety-conscious mindset.

Qualifications

• Excellent English verbal and written communication skills.
• Intermediate-level computer skills with Microsoft Office.
• Ability to calculate payment transactions and perform basic math.
• Strong problem-solving and attention to detail.
• Able to manage time effectively in a fast-paced environment.

Responsibilities

• Convey shipping instructions to the customer services counter.
• Retrieve import documents and deliver export documents to and from aircraft.
• Accept cargo in accordance with TSA, FAA, Government and Air Carrier rules.
• Handle dangerous goods per FAA and IATA regulations.
• Release imported freight after CBP clearances are reviewed.
• Collect air freight charges and process payments.
• Answer customer calls professionally and courteously.
• Document discrepancies and assist with issue resolution.
• Enter data into the company system and prepare manifests.
• Follow safety procedures and complete required training.
• Be punctual, prepared, and safety-conscious.
• Work flexible hours, including nights, weekends, and holidays.

Skills

English communication

Microsoft Office

Problem-solving

Time management

Communication skills (verbal & written

Education

High school diploma / GED

Job description

Alliance Ground International (AGI) in Miami is seeking Office Agents to assist customers through the shipping process by coordinating details, handling compliance docs, and delivering customer service. You will support operations across multiple airlines at our busy U.S. locations.

Responsibilities include processing documents, communicating with customers, and ensuring compliance with regulatory rules. The role requires flexible hours, strong English skills, and a safety-conscious mindset.