Telephony Engineer

TEKsystems

Lansing (MI)

On-site

USD 90,000 - 120,000

Full time

4 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Life Insurance

Short-Term Disability

Long-Term Disability

Health Savings Account

Transportation Benefits

Employee Assistance Program

Paid Time Off

Vacation Leave

Sick Leave

Job summary

TEKsystems in Lansing, MI is seeking a Telephony Infrastructure Engineer to design, configure, test, deploy, and maintain Avaya, SIP, and contact center systems. You will analyze traffic and resource needs and coordinate with internal teams and vendors to ensure reliable operations.

The role requires at least five years of hands-on experience with Avaya systems and NiCE CXone, along with strong skills in ACD, call flow design, and SIP environments to diagnose complex telephony issues in a large

Qualifications

The role requires at least five years of experience managing and troubleshooting Avaya systems.
Experience in contact center technologies such as NiCE CXone is required.
Relevant work includes ACD, vectors, call flow design, Avaya Aura, SIP environments, and diagnosing telephony infrastructure issues.

Responsibilities

Design, configure, test, deploy, and maintain telephony infrastructure.
Analyze traffic and resource needs and coordinate specifications with internal teams and vendors.
Troubleshoot complex voice and network issues in a large call center environment.
Manage incidents, changes, patches, upgrades, and projects; provide escalation support.

Skills

Avaya Management

Avaya Troubleshooting

Contact Center

Telephony

Telecommunications

ACD

Call Flow Design

Vectors

AudioCodes

Avaya CMS

Workforce Management

IP Architecture

Tools

Avaya Aura

NiCE CXone

SIP Gateways

Job description

Design, configure, test, deploy, and maintain telephony infrastructure, including Avaya, SIP, and contact center systems; analyze traffic and resource needs and coordinate technical specifications with internal teams and vendors. Troubleshoot complex voice and network issues, manage incidents, changes, patches, upgrades, and projects, and provide escalation support for a large call center environment.

Requirements

The role requires at least five years of experience managing and troubleshooting Avaya systems, with experience in contact center technologies such as NiCE CXone. Relevant work includes ACD, vectors, call flow design, Avaya Aura, SIP environments, and diagnosing telephony infrastructure issues; no education requirement is stated.

Key Skills