Avaya Engineer

Verigent; Duluth (MN); On-site; USD 55,104 - 61,992; Full time

Job summary

An established industry player is seeking a skilled Delivery Lead to manage and enhance their Avaya Communication systems. This role involves collaborating with teams to ensure seamless operations and support for internal services. You will be pivotal in diagnosing problems and recommending improvements for voice networks. If you thrive in a dynamic environment and possess a strong background in telecommunications, this opportunity is perfect for you. Join a forward-thinking company that values innovation and teamwork.

Qualifications

• Working knowledge of Avaya Communication Manager (release 6.3 or newer).
• Experience troubleshooting and performing moves, adds, and changes.

Responsibilities

• Management, maintenance, upgrade, and configuration of Avaya Communication Manager.
• Collaborate closely with internal voice team and cross-functional resources.

Skills

Avaya Communication Manager

Troubleshooting

Communication Skills

Team Collaboration

Job description

Delivery Lead at Verigent | IT/Unified Communications

Duration: Full-time

Pay Rate: $40-45/hr (negotiable based on experience)

Summary: Verigent’s client is seeking an Avaya Engineer to support one of their end-customers.

Responsibilities:

1. Management, maintenance, upgrade, and configuration of Avaya Communication Manager.
2. Collaborate closely with internal voice team and cross-functional resources.
3. Support internal service desk and corporate services for MAC and escalations.
4. Coordinate with carriers and support vendors for problem diagnosis, resolution, and new initiatives.
5. Follow change control processes, execute procedures on systems/networks ensuring no unplanned outages.
6. Recommend solutions and improvements for voice network and systems.

Qualifications:

• Working knowledge of Avaya Communication Manager (release 6.3 or newer).
• Experience troubleshooting and performing moves, adds, and changes.
• Ability to effectively communicate with customers to discuss needs and solutions.
• Strong team player and mentor.
• Ability to collaborate with project teams and managers as a service provider.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• Telecommunications

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