L2 and L3 Avaya Technicians

Jobs via Dice; Evansville (IN); On-site; USD 34,000 - 48,000; Full time

Job summary

A leading technical recruitment agency is seeking Avaya Technicians for a short-term contract in Evansville, IN. The role involves providing technical support for telecommunications systems, ensuring high client satisfaction, and performing installations and troubleshooting. Candidates must possess excellent organizational skills, customer service quality, and legal authorization to work in the U.S. Technical tools include Cable Toners and RJ45 Testers, with a full-time employment type expected.

Qualifications

• Must have legal authorization to work in the U.S.
• Requires a valid driver's license.
• Strong sense of urgency and commitment to get the job done.
• Must have legal authorization to work in the U.S. for any employer.
• Requires a valid driver's license.
• Telephony and LAN networking experience.

Responsibilities

• Provide technical support for telecommunications systems.
• Install and test telecommunications systems and equipment.
• Ensure exceptional client satisfaction.
• Update system processors and IP stations and related equipment.
• Complete paperwork and ensure safety procedures.

Skills

Organizational skills

Multi-tasking skills

Verbal and written communication

Customer service

Telephony experience

LAN networking experience

Education

CompTIA A+ certificate

CompTIA Server+ certificate

Tools

Cable Toner

Cable RJ45 Tester

Punch Down Tool

Test set

Punch down tool

Job description

L2 and L3 Avaya Technicians needed for a short term contract position in Evansville, IN

Work will go from 2/9-2/20 (possibility of working Saturday 2/13 as well). There will be more sites to participate in in the area but work will not be back to back.

The field service technician will provide basic technical support for the telecommunications systems through the assembly, installation, and testing of the telecommunications systems, including their equipment and peripherals at the various levels. The Field Service Technician must be able to work with customers, project managers, and senior engineers. The Avaya Field Service Technician must have a general knowledge of the implementation of on-premises telecommunications systems across multiple manufacturers.

Essential Functions

• No programming experience required
• Ensures exceptional client satisfaction is consistently delivered and maintained
• Respond to requests for on-site installation and perform scheduled activities of equipment installation to high standards and manufacturing standards.
• Prepares for installations and upgrades by reviewing work orders; obtains necessary equipment, supplies, and tools; and evaluates installation location.
• Perform on-premises wireless surveys using industry-standard tools.
• Assists with software and firmware updates to system processors, system circuit packs, IP stations, and associated equipment.
• Able to use network tracing (wire shark) and other troubleshooting tools to diagnose/troubleshoot end-point devices and peripheral issues.
• Ensures end-point systems are functioning and with optimal performance by testing equipment and connections and identifying and correcting any issues.
• Identifies proactively product/service sales opportunities at client sites and processes work order modifications as necessary
• Troubleshoots and supports 3 rd party software and applications.
• Completes required paperwork (timesheets, service orders, forms, inventory, expense reports, and equipment-related items)
• Adheres to procedures and safety requirements as appropriate

Required Qualifications

• Must have excellent organizational and multi-tasking skills.
• Capable of working alone or with remote supervision.
• Excellent verbal, written, and presentation skills.
• Must have legal authorization to work in the U.S. for any employer.
• Strong sense of urgency and commitment to get the job done.
• Requires a valid driver's license.
• Excellent customer service skills.
• Telephony and LAN networking experience.

Tools Required

• Basic Tools (Screwdrivers, hammer, pliers, wire strippers, etc.)
• Cable Toner
• Cable RJ45 Tester
• Test Set
• Punch Down Tool

Desired / Preferred Qualifications

• CompTIA A+ and/or CompTIA Server+ Certificate
• Telecommunication certifications

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Software Development