Lead Network Engineer

Avance Consulting Services; Benton Harbor (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

A consulting services provider is seeking a Lead Network Engineer based in Benton Harbor, Michigan to manage voice network solutions. The ideal candidate will have over 7 years of experience in Avaya systems, specifically in unified communications and call center infrastructure. Responsibilities include technical support, engineering, and leading initiatives in voice technologies. Candidates should have strong analytical skills and experience managing third-party vendors for optimal service delivery.

Qualifications

• Minimum of 7+ years of relevant Avaya experience.
• Experience managing third-party vendors.
• Ability to work in a multinational environment.

Responsibilities

• Provide technical support for unified communications and voice services.
• Lead engineering and development of Call Center Infrastructure.
• Plan, design, and implement new voice products/services.

Skills

Avaya Communications Manager

VoIP technology

Call routing

SIP Trunking

Leadership

Analytical skills

IVR administration

Voicemail

Education

Bachelor’s Degree

Tools

AVAYA Call flow designs

SBC administration

Polycom Video Conferencing

Job description

Position- Lead Network Engineer
Location- Benton Harbor, Michigan
Duration- Full Time

Job Description

Job Description:

• The GIS Lead Analyst, Contact Center Engineer provides skilled technical support around all aspects of unified communications and voice services.
• The position requires a high level of general technical knowledge in traditional Avaya voice communications, call routing, and networking.
• Ideal background would include a minimum of 5 years of experience working with Avaya Communications Manager, Avaya Modular Messaging, Avaya Session Manager and CMS.
• Duties include scripting, design, analysis, planning, implementation and troubleshooting of the services located at multi sites.
• Background in software, hardware and maintenance of the telephony systems, voicemail, VoIP technology, and carrier SIP services.
• The GIS Lead Analyst, Contact Center Engineer will be involved with the Engineering/Planning functions of a traditional voice network group, but will also take part in, and be expected to lead initiatives in the converged network world.
• The candidate will interface with various business groups and determine if and when the company can utilize and implement such enhanced technologies.
• Responsible for the engineering and development of Call Center Infrastructure Assets - including ACD, IVR, CTI, Reporting systems. The primary duties will include the design, implementation and testing of call center infrastructure solutions.
• Support the planning, design, implementation and optimization of new voice products/services. Develop, document, implement and maintain processes and procedures related to service delivery.
• Perform after hours support duties on occasion to sustain systems and service levels
• Expert in an AVAYA Call flow designs, VOIP, SIP, CMS, One X, Communication Manager and other AVAYA Contact Center Technology.
• Experience with IVR administration.
• Experience with Avaya Modular Messaging administration.
• Experience with SBC administration.
• Knowledge and experience with Avaya Interaction Center desirable.
• Strong leadership and interpersonal skills required. Strong analytical skills, experience solving practical issues and engaging teams of multiple process partners to consensus.
• SIP transport experience including SIP Toll Free, SIP Trunking and SIP DID.
• Knowledge of a SIP contact center data center technology platform.
• Strong knowledge of VoIP implementation including hard- and soft-phones.

Experience Required

• Bachelor’s Degree from an accredited college or university. A combination of education and experience will be considered.
• 7+ years of relevant Avaya experience
• Experience managing third-party vendors
• Experience in a multinational work environment
• Polycom Video Conferencing experience is a plus
• Endless Opportunities

Employment

As a condition of employment with Company, any successful job applicant will be required to pass a pre-employment drug screen and to successfully complete a background investigation, which may also include a credit check for positions in some areas of our business.

Qualifications

Any

Additional Information

All your information will be kept confidential according to EEO guidelines.