Lead Network Architect - Avaya & VoIP Expert

Avance Consulting Services; Benton Harbor (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

A consulting services provider is seeking a Lead Network Engineer based in Benton Harbor, Michigan to manage voice network solutions. The ideal candidate will have over 7 years of experience in Avaya systems, specifically in unified communications and call center infrastructure. Responsibilities include technical support, engineering, and leading initiatives in voice technologies. Candidates should have strong analytical skills and experience managing third-party vendors for optimal service delivery.

Qualifications

• Minimum of 7+ years of relevant Avaya experience.
• Experience managing third-party vendors.
• Ability to work in a multinational environment.

Responsibilities

• Provide technical support for unified communications and voice services.
• Lead engineering and development of Call Center Infrastructure.
• Plan, design, and implement new voice products/services.

Skills

Avaya Communications Manager

VoIP technology

Call routing

SIP Trunking

Leadership

Analytical skills

IVR administration

Voicemail

Education

Bachelor’s Degree

Tools

AVAYA Call flow designs

SBC administration

Polycom Video Conferencing

Job description

A consulting services provider is seeking a Lead Network Engineer based in Benton Harbor, Michigan to manage voice network solutions. The ideal candidate will have over 7 years of experience in Avaya systems, specifically in unified communications and call center infrastructure. Responsibilities include technical support, engineering, and leading initiatives in voice technologies. Candidates should have strong analytical skills and experience managing third-party vendors for optimal service delivery.