Sr Telephony Solution Engineer

Global Channel Managementinc; Evansville (IN); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Global Channel Managementinc in Evansville, IN seeks a Sr Telephony Solution Engineer with 7+ years in call center tech and 5+ years with Avaya Communication Manager; versions 5.2.1+ preferred. Requires a Bachelor’s in Networking, Engineering, or Telecommunications; Avaya certifications preferred and hands-on experience with Avaya servers such as S8300, S8410, S8500, S8700, S8800.

Hybrid role with ~3 days onsite; duties include resolving on-site Avaya issues, supporting voice projects, and

Qualifications

• 7+ years of experience in call center technology
• 5+ years with Avaya Communication Manager
• Knowledge of Avaya versions 5.2.1+

Responsibilities

• Resolve issues with Avaya systems on site
• Support voice engineering initiatives for projects and operations
• Implement and troubleshoot enterprise voice-related solutions
• Manage day-to-day adds, moves, changes, and user troubleshooting
• Monitor ticket queues and outages
• Monitor system maintenance and test updates

Skills

Call center technology

Troubleshooting Avaya

Voice networking

Education

Bachelor’s degree in Networking/Engineering/Telecommunications

Tools

Avaya servers

Avaya SM/SMGR/SBC

Avaya Aura Messaging

Avaya CMS

Avaya OneX Agent

Job description

About the job Sr Telephony Solution Engineer

Sr Telephony Solution Engineer needs 7+ years with call center technology Avaya, Alvaria, Noble, LiveVox, or similar Telephony platforms . 5+ years with Avaya Communication Manager. Versions 5.2.1 and above is preferable

Sr Telephony Solution Engineer requires

• Bachelors degree in Network, Engineering, or Telecommunications. Years of experience can serve as education experience as well. . Can be available 24/7 or able to respond within a 4 hour period if needed
• Avaya certifications preferred: ACA or ACIS or ACSS or ACS or ACE or ACSA . Hands on experience with Avaya servers such as S8300, S8410, S8500, S8700 and S8800 server .
• Demonstrated experience on Avaya SM/SMGR/SBC .
• Proficient in installation and configuration of Avaya Systems .
• Good understanding of Avaya architecture and design .
• Design experience on Avaya Unified communication products .
• Experience with other Avaya appliances, i.e. Avaya Aura Messaging, Avaya CMS, and Avaya OneX Agent .
• Excellent customer service skills, highly motivated, self-starter .
• A thorough understanding of how to troubleshoot Avaya problems

Desired Skills.

• Bachelors degree in Network, Engineering, or Telecommunications.
• Years of experience can serve as education experience as well
• Hybrid work schedule with approximately 3 days per week onsite in Evansville IN office.

Sr Telephony Solution Engineer duties

• Resolve issues with the Avaya systems on site
• Supports voice engineering initiatives for all project-related and ongoing operations support for voice communications services
• Implements and troubleshoots enterprise Voice-related solutions/incidents/system outages
• Responsible for day to day adds, moves, changes, and user troubleshooting;
• Maintain enterprise awareness of system maintenance and outages, as well as world events that could impact IT operations
• Monitors ticket queues to ensure customer tickets and service requests are promptly addressed
• Monitors, review, recommend, test, and implement new software revision/feature sets/patch evaluation and trade studies, periodic system refresh