Audio Video Support Coordinator

Cornerstone Research US; Chicago (IL); Hybrid; USD 58,000 - 74,000; Full time

Benefits offered by this job

Health & Wellness

Hybrid work model

Family & personal support

Job summary

Cornerstone Research seeks an Audio Video Support Coordinator to deliver premier video conference experiences for executive events and client meetings. You will design, configure, and maintain Zoom/Poly infrastructure and conference room AV systems across offices.

The role requires strong customer service, technical acumen, and the ability to manage multiple tickets while collaborating with IT teams. Hybrid work and comprehensive benefits are offered.

Qualifications

• 2+ years of relevant work experience in a professional services firm preferred.
• Experience with Poly, Zoom and conference room and AV technology.
• Excellent quality-conscious customer service skills.
• Excellent critical thinking and ability to anticipate needs.
• Ability to adapt to change while working in a fast-paced environment.
• Strong written and oral communications.
• Experience with scheduling software, preferred.
• High school diploma, or equivalent combination of education, skills and experience.

Responsibilities

• Supports executive level and client events which may include confidential information requiring a high level of discretion, effective management, and strong communication skills.
• Provides conference room support and administration for all offices.
• Provides off-site support for events requiring video conferencing and AV support.
• Designs, configures, and optimizes video conference infrastructure to handle internal and external conferences.
• Optimizes video conference equipment to maximize performance and best utilize resources.
• Provides education and instruction to staff on effective use of video conference equipment.
• Configures, supports, and maintains web/audio collaboration tools.
• Accurately documents hardware failure, repair, installation, upgrade, and removal.
• Develops and maintains documentation.
• Provides knowledgeable, service-oriented support and resolves problems to end user satisfaction.
• Tracks problems from the beginning through resolution for all tickets assigned directly to you and your support teams.
• Works with vendors and fellow IT team members implementing various projects for AV/VC upgrades, replacements, and new installations.
• Performs periodic evening and weekend onsite maintenance work.
• Keeps current knowledge of relevant technology.
• Plans and conducts regular quality testing for audio, video, networking, and bandwidth in all conference rooms.
• Aggregates meeting quality feedback to drive upgrades and improvements.

Skills

2+ years experience

Poly, Zoom & AV tech

Customer service

Critical thinking

Written & verbal comms

Scheduling software

Education

High school diploma

Tools

Poly

Zoom

Job description

Role Overview

If you are a video conference and technology-based meeting professional looking for an opportunity to showcase your superior technical and client service skills, then we would like to meet with you! The Audio Video Support Coordinator is responsible for delivering an exceptional video conference and technology-based meeting experience. This entails Zoom and Poly video infrastructure design, maintenance, and support, conference room equipment maintenance and support, video conference webinar and event support, creating & managing user accounts, providing technical support, processing assigned support tickets, and escalating to appropriate teams when necessary. At Cornerstone Research, you will be part of a thriving, 1,100-strong team that spans nine offices, comprises more than 55 nationalities, and leads the industry in its commitment to develop team members across all levels. Inc. Magazine has recognized Cornerstone Research five times as a Best Workplace for its outstanding employee engagement, collaborative culture, and professional growth opportunities.

You’ll Love It Here If You

• Embrace learning and continuous improvement
• Set and strive for a high bar of excellence
• Believe that teamwork leads to success: ask us what it means to be #onefirmfirm!
• Take pride in always doing your best work, even if it’s harder or takes longer
• Are passionate about what you do

What You'll Help Our Team Succeed

• Supports executive level and client events which may include confidential information requiring a high level of discretion, effective management, and strong communication skills.
• Provides conference room support and administration (including conference room workstations) for all offices.
• Provides off-site support for events requiring video conferencing and AV support.
• Designs, configures, and optimizes video conference infrastructure to handle internal and external conferences.
• Optimizes video conference equipment to maximize performance and best utilize resources.
• Provides education and instruction to staff/end users on effective use of video conference equipment.
• Configures, supports, and maintains web/audio collaboration tools.
• Accurately documents instances of hardware failure, repair, installation, upgrade, and removal.
• Develops and maintains documentation.
• Provides knowledgeable, service-oriented support and resolves problems to end user satisfaction.
• Tracks problems from the beginning through resolution for all tickets assigned directly to you and your support teams.
• Works with vendors and fellow IT team members implementing various projects for AV/VC upgrades, replacements, and new installations.
• Performs periodic evening and weekend onsite maintenance work.
• Maintains current knowledge of relevant technology.
• Plans and conducts regular and reoccurring quality testing for audio, video, networking, and bandwidth in all conference rooms.
• Continually aggregates meeting quality feedback from local technicians and users to drive recommendations on appropriate upgrades and improvement of service.

What You'll Need to Be Successful

• 2+ years of relevant work experience, in a professional services firm preferred
• Experience with Poly, Zoom and conference room and AV technology
• Excellent quality-conscious customer service skills
• Excellent critical thinking and ability to anticipate needs
• Ability to adapt to change while working in a fast-pace and demanding environment
• Strong written and oral communications
• Experience with scheduling software, preferred
• High school diploma, or equivalent combination of education, skills and experience

Compensation

• Base Salary Range: Chicago: $58,100 - $74,100 San Francisco: $66,800 - $85,300 Silicon Valley: $68,000 - $86,800
• Annual Performance Bonus: This role is eligible for a discretionary bonus with a target of 5%. This serves as a meaningful way for us to celebrate excellence, awarded based on both individual impact and our collective success as a firm.

A Holistic Investment in You

• Health & Wellness: Comprehensive healthcare options, a monthly wellness subsidy, and complimentary access to premium wellness apps.
• Financial Security: Robust retirement savings plans to secure your long-term financial goals.
• Work-Life Blend: A hybrid work model that balances collaborative in-office time with telecommuting flexibility, alongside generous paid time off to recharge.
• Family & Personal Support: Specialized support including fertility treatments, parental leave, back-up childcare, eldercare services, concierge assistance for personal errands, and pet care.
• Growth & Culture: A firm-wide commitment to mentorship, continuous learning, and a vibrant, inclusive community.

Please note that relocation assistance is not available for this role.

Who We Are

Cornerstone Research provides economic and financial analysis and expert testimony in all phases of commercial litigation and regulatory proceedings. We work with a broad network of testifying experts, including leaders from academia and industry, who are recognized for their depth of knowledge, accomplishments, and research. Our staff consultants contribute expertise in economics, finance, accounting, and marketing, as well as business acumen, familiarity with the litigation process, and a commitment to produce outstanding results. We’re looking for passionate individuals who share our firm’s core values and can bring varied perspectives and experiences to our team. The firm’s uniquely collegial, supportive atmosphere makes Cornerstone Research a great place to work. We invest in our people in a host of ways, from providing meaningful learning and development opportunities to organizing memorable social events. To many, our culture and our people are the most exciting, enriching aspects of a Cornerstone Research career.

Equal Employment Opportunity

Cornerstone Research provides Equal Employment Opportunities to all employees and applicants for employment without regard to legally protected categories, such as age, sex, gender, gender identity, race, color, creed/religious belief, medical condition, predisposing genetic characteristics or genetic information or testing, disability, marital status, pregnancy status, military status, veteran status, arrest or conviction record (except where permitted by law), sexual orientation, ethnic background, citizen status, ancestry, national origin, or any other consideration protected by federal, state or local law. Cornerstone Research is a leading firm providing economic and financial consulting to attorneys and companies involved in complex commercial litigation and regulatory proceedings. We work with prominent academic and industry experts to provide our clients with state-of-the-art analyses and have a reputation for excellence and effectiveness. Our talented consultants are supported by a passionate team of corporate and administrative professionals. Together, we provide our clients and employees with the highest level of service and work experience. Cornerstone Research is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact Margaret Dondero at 617-927-3099 or via email [e-mail]. The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any applicant for employment by contacting Anna Beeler at [e-mail].