Audio Video Support Coordinator

Cornerstone-Research; Chicago (IL); Hybrid; USD 58,000 - 74,000; Full time

Benefits offered by this job

Hybrid work model

Wellness subsidy

Retirement savings plan

Parental leave

Back-up childcare

Job summary

Cornerstone Research seeks an Audio Video Support Coordinator to ensure flawless video conference experiences across offices. You will design, configure, and maintain Zoom and Poly infrastructure, support conference rooms, and assist with webinar and event scheduling.

You will educate staff on using AV tools, document hardware issues, track tickets, and collaborate with IT vendors on upgrades. A fast-paced, client-facing environment rewards discretion, strong communication, and a proactive

Qualifications

• 2+ years of relevant work experience in a professional services firm preferred.
• Experience with Poly, Zoom and conference room and AV technology.
• Excellent quality-conscious customer service skills.
• Excellent written and oral communications; ability to explain tech clearly.

Responsibilities

• Supports executive level and client events with discretion and strong communication.
• Provides conference room support for all offices; manages workstations.
• Designs, configures, and optimizes video conference infrastructure for internal/external conferences.
• Documents hardware failure, repair, installation, upgrade, and removal; develops documentation.
• Tracks problems from assignment to resolution; manages support tickets.

Skills

Customer service

Critical thinking

Written communication

Oral communication

Adaptability

Education

High school diploma or equivalent

Tools

Poly video systems

Zoom

Conference room equipment

Job description

Role Overview:If you are a video conference and technology-based meeting professional looking for an opportunity to showcase your superior technical and client service skills, then we would like to meet with you!The Audio Video Support Coordinator is responsible for delivering an exceptional video conference and technology-based meeting experience. This entails Zoom and Poly video infrastructure design, maintenance, and support, conference room equipment maintenance and support, video conference webinar and event support, creating & managing user accounts, providing technical support, processing assigned support tickets, and escalating to appropriate teams when necessary.At Cornerstone Research, you will be part of a thriving, 1,100-strong team that spans nine offices, comprises more than 55 nationalities, and leads the industry in its commitment to develop team members across all levels. Inc. Magazine has recognized Cornerstone Research five times as a Best Workplace for its outstanding employee engagement, collaborative culture, and professional growth opportunities.You’ll Love It Here If You:Embrace learning and continuous improvementSet and strive for a high bar of excellenceBelieve that teamwork leads to success: ask us what it means to be #onefirmfirm!Take pride in always doing your best work, even if it’s harder or takes longerAre passionate about what you doHow You'll Help Our Team Succeed:Supports executive level and client events which may include confidential information requiring a high level of discretion, effective management, and strong communication skills.Provides conference room support and administration (including conference room workstations) for all offices.Provides off-site support for events requiring video conferencing and AV support.Designs, configures, and optimizes video conference infrastructure to handle internal and external conferences.Optimizes video conference equipment to maximize performance and best utilize resources.Provides education and instruction to staff/end users on effective use of video conference equipment.Configures, supports, and maintains web/audio collaboration tools.Accurately documents instances of hardware failure, repair, installation, upgrade, and removal.Develops and maintains documentation.Provides knowledgeable, service-oriented support and resolves problems to end user satisfaction.Tracks problems from the beginning through resolution for all tickets assigned directly to you and your support teams.Works with vendors and fellow IT team members implementing various projects for AV/VC upgrades, replacements, and new installations.Performs periodic evening and weekend onsite maintenance work.Maintains current knowledge of relevant technology.Plans and conducts regular and reoccurring quality testing for audio, video, networking, and bandwidth in all conference rooms.Continually aggregates meeting quality feedback from local technicians and users to drive recommendations on appropriate upgrades and improvement of service.What You'll Need to Be Successful:2+ years of relevant work experience, in a professional services firm preferredExperience with Poly, Zoom and conference room and AV technologyExcellent quality-conscious customer service skillsExcellent critical thinking and ability to anticipate needsAbility to adapt to change while working in a fast-pace and demanding environmentStrong written and oral communicationsExperience with scheduling software, preferredHigh school diploma, or equivalent combination of education, skills and experienceAt Cornerstone Research, our people are our greatest asset. We are committed to providing a competitive total rewards package that recognizes the high-caliber expertise you bring to our global team while supporting your long-term professional and personal growth.CompensationBase Salary Range: Individual base compensation will be tailored to your primary work location and the unique depth of experience you bring to the firm.Chicago: $58,100 - $74,100San Francisco: $66,800 - $85,300Silicon Valley: $68,000 - $86,800Annual Performance Bonus: This role is eligible for a discretionary bonus with a target of 5%.This serves as a meaningful way for us to celebrate excellence, awarded based on both individual impact and our collective success as a firm.A Holistic Investment in YouWe view compensation as more than just a paycheck; it is an investment in your well-being and future. Our industry-leading benefits are designed to offer peace of mind and flexibility, featuring:Health & Wellness: Comprehensive healthcare options, a monthly wellness subsidy, and complimentary access to premium wellness apps.Financial Security: Robust retirement savings plans to secure your long-term financial goals.Work-Life Blend: A hybrid work model that balances collaborative in-office time with telecommuting flexibility, alongside generous paid time off to recharge.Family & Personal Support: Specialized support including fertility treatments, parental leave, back-up childcare, eldercare services, concierge assistance for personal errands, and pet care.Growth & Culture: A firm-wide commitment to mentorship, continuous learning, and a vibrant, inclusive community.Please note that relocation assistance is not available for this role. We look forward to learning more about how your unique perspective can strengthen our team.Who We Are:Cornerstone Research provides economic and financial analysis and expert testimony in all phases of commercial litigation and regulatory proceedings.We work with a broad network of testifying experts, including leaders from academia and industry, who are recognized for their depth of knowledge, accomplishments, and research. Our staff consultants contribute expertise in economics, finance, accounting, and marketing, as well as business acumen, familiarity with the litigation process, and a commitment to produce outstanding results.We’re looking for passionate individuals who share our firm’s core values and can bring varied perspectives and experiences to our team. The firm’s uniquely collegial, supportive atmosphere makes Cornerstone Research a great place to work. We invest in our people in a host of ways, from providing meaningful learning and development opportunities to organizing memorable social events. To many, our culture and our people are the most exciting, enriching aspects of a Cornerstone Research career.Equal Employment Opportunity:Cornerstone Research provides Equal Employment Opportunities to all employees and applicants for employment without regard to legally protected categories, such as age, sex, gender, gender identity, race, color, creed/religious belief, medical condition, predisposing genetic characteristics or genetic information or testing, disability, marital status, pregnancy status, military status, veteran status, arrest or conviction record (except where permitted by law), sexual orientation, ethnic background, citizen status, ancestry, national origin, or any other consideration protected by federal, state or local law.