AV Technician II: Video Conferencing and Live Events

EOS IT Solutions; Seattle (WA); On-site; USD 80,000 - 90,000; Full time

Job summary

EOS IT Solutions is seeking an AV Technician II to support Tier 2 video conferencing equipment and provide ongoing VC technical support. The role focuses on in-room technology issues, hardware maintenance, and incident resolution to maintain high uptime in executive and specialty spaces.

You will be the primary on-site POC for VC issues, assist with new builds, and support events including webinars and live productions. This position requires physical tasks and strong customer-facing skills.

Qualifications

• Knowledge of Cisco, Crestron, Extron, Shure, Clearone and other AV/VC hardware and signal flow.
• Strong interpersonal, customer service, and conflict resolution skills.
• Willingness to learn and adapt to client culture.
• Ability to work both independently and with a team.
• Ability to handle physical tasks such as lifting large/heavy objects and physical integration/maintenance work.

Responsibilities

• Primary on-site technician with the knowledge and skillset to fix 99% of issues in rooms
• Daily monitoring and resolution of automated VC conference room alerts (ARSE) for executive and specialty spaces (site specific)
• Escalation point for all AV/VC needs that cannot be resolved at the Tier 1 level
• Tier 2 event support assistance and kickoff for in-person, hybrid, and virtual events and webinars (Zoom)
• Assisting the client with new builds support, design support, asset management, commissioning and testing as needed
• Assisting the AV events team with broadcast events, live productions, video switching, A1, streaming, and other event support items as needed
• Primary user-facing POC for all VC related issues
• Provide strong client level support to users, with a predisposition to de-escalate technical fails
• Perform break fix (user reported incident) tasks within target SLA response window
• Perform maintenance and repair tasks on all VC gear to maintain 99% uptime and address all primary issues
• Maintain accurate tagging and data entry of all tasks, projects, and requests performed
• White glove VC technical support for C-suite and high level management
• Provide VC focused support for high profile events
• RCA reported network related call escalation issues
• Active monitoring of local and global VC Endpoints and related hardware
• Assist, train, and advise Tier 1 technicians of signal flow and inspections best practices
• Initiate Cisco TAC cases and vendor RMA’s for equipment
• Advise and QC integrators of client installation standards
• Partner with OTD New Builds DPM’s to provision and deploy all VC and VIO related equipment in new office locations
• Track inventory of on-site supplies, consumables, and assets
• Maintain up to date knowledge of relevant industry standard hardware as well as client proprietary tools

Skills

Cisco AV

Crestron

Extron

Shure

Clearone

AV support

Customer service

Job description

EOS IT Solutions is seeking an AV Technician II to support Tier 2 video conferencing equipment and provide ongoing VC technical support. The role focuses on in-room technology issues, hardware maintenance, and incident resolution to maintain high uptime in executive and specialty spaces.

You will be the primary on-site POC for VC issues, assist with new builds, and support events including webinars and live productions. This position requires physical tasks and strong customer-facing skills.