AV/VC Technician II

Covestic Inc; New York, Northern (NY, KY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Covestic Inc. seeks an experienced onsite AV/VC Operations Tier 2 Technician to support conference rooms, offices, and specialty spaces. You will troubleshoot, install, and maintain AV systems, including projectors, sound systems, LED walls, and conferencing gear.

You will be the first point of contact for client requests, coordinating with Tier 3 engineers on complex issues. The role requires hands-on expertise in AV operations within a large corporate environment, strong communication skills,

Qualifications

• HS diploma/GED with 3+ years of AV operations experience.
• Strong emotional intelligence and a positive, supportive attitude when working with clients and teams.
• Experience in AV installations and operations support in a large corporate environment.
• Understanding of basic networking and video transmission over networks.
• Experience with LED walls and troubleshooting hardware issues.
• Proficiency with helpdesk ticketing software.

Responsibilities

• Provide break fixes and troubleshooting support for AV systems in conference rooms and offices.
• Support daily room sweeps and escalations for conference spaces, digital signage, and AV equipment.
• Assist with events setup, decommission, and turnover of AV spaces.
• Monitor tickets and log incidents with full details for tracking.
• Coordinate cabling, power, and AV rack wiring for reliable operation.
• Support commissioning and turnover of new conference rooms and specialty spaces.
• Test new AV designs and solutions in collaboration with Tier 3 engineers.
• Participate in weekly meetings to review issues and roadmap events.
• Ensure compliance with client policies and safety guidelines.

Skills

AV operations

Troubleshooting

Customer service

Clear communication

Multitasking

Team collaboration

Physical stamina

Education

HS diploma/GED

Tools

Helpdesk software

Networking basics

LED walls

Cable management

Job description

How You Will Make a Difference:

• Provide break fixes and troubleshooting support for AV systems and related technologies in conference rooms, offices, and specialty spaces.
• Expert in AV systems and devices installation and proactive operations maintenance service.
• Support daily room sweeps and related escalations of conference rooms, digital signages, LED walls, meeting spaces, etc.
• Provide support for events setup and decommission.
• Monitor tickets/incidents and generate tickets with all incident details including tracking all requests and issues.
• Storage room upkeep. Support decommissioning and coordinate e-waste efforts
• Support commissioning/installation and turnover of new conference rooms and other AV areas.
• Coordinate equipment RMAs.
• Work with projectors, sound systems, microphones, sound mixing equipment, overhead projectors, video equipment, adjust amplifiers, video screens, virtual conferencing systems, AV racks, and speakers.
• Laying, managing, and replacing cabling for ethernet, sound, power, etc. to ensure ease of use, pleasing aesthetics, and maintaining of functionality.
• Assisting with varied projects related to documentation, training and peer mentorship, inventory management, quality management, builds and installations, etc.
• Provide proactive onsite event support such as meeting kickoffs, setup and strike, and training for self-service.
• Help test new AV designs and solutions.
• Assist with commissioning and turnover of new conference rooms and specialty spaces.
• Participate in regular weekly meetings to discuss and resolve open issues.
• Review upcoming events roadmap and their requirements.
• Support planning and execution of ad hoc events.
• Work with Tier 3 and Client Engineers to troubleshoot difficult internal problems.
• Utilize client-provided tools and systems to complete team tasks.
• Follow all client-required policies, standards, or safety guidelines.
• Track installation, maintenance, and support requests (and other metrics) to identify trends, potential systemic issues, and areas for improvement.
• Communicate effectively with clients to identify needs and evaluate solutions.

What You Need to Succeed:

• HS diploma/GED with 3+ years of relevant work experience in AV operations.
• High levels of emotional intelligence and ability to maintain a positive and supportive attitude while working with co-workers, the client's internal AV team, and end-users.
• Experienced in AV installations (cable management, device add, move, change) and operations support (daily test and break-fix support) in a large corporate environment and an understanding of audio/video signal flow.
• Understanding of basic networking technology, video transmission over network.
• Experience working with LED walls including the ability to troubleshoot hardware-related issues.
• Proficiency with any helpdesk support ticket management software.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to remain calm in high-pressure/stressful situations.
• Ability to communicate clearly and professionally.
• Experience working in a fast-paced and highly cross-functional organization.
• Physical demands associated with this position include moderate walking, lifting, bending, climbing ladders, operating power tools, and carrying weight materials up to 50 lbs.

We are looking for an experienced onsite AV/VC Operations Tier 2 Technician with strong AV operations and troubleshooting skills and happy to work in a versatile role. You will provide AV client support and will be the first point of contact for requests from the customers to assist in conference room setup, operations requests, event requests, and break-fix troubleshooting support needs. You will also work closely with Tier 3 to troubleshoot AV systems and other AV-related technologies. Tier 2 technicians will be responsible for ensuring AV systems are set up and maintained based on the client's operating schedule and are always in working order. The ideal candidate will have a track record of supporting large-scale AV operations in a commercial enterprise environment and has expertise in AV systems along with excellent interpersonal and written communication skills. This is a unique opportunity to play a highly visible role in an exciting, industry-leading technology business.

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