AV Technician II | Meeting Room Tech & Support

EOS IT Solutions; New York (NY); On-site; USD 62,000 - 79,000; Full time

Job summary

EOS IT Solutions in New York State is seeking an AV Tier 2 Technician to support meeting room technology and end-user devices in a corporate setting. 1–3 years of AV support experience and strong communication are required to handle tickets and provide clear updates.

Responsibilities include break/fix for AV systems, basic IT troubleshooting, and assisting with room setup and routine maintenance while ensuring SLA alignment and reliable system performance.

Qualifications

• 1–3 years of AV or IT support experience.
• Basic knowledge of AV systems and video conferencing.
• Strong troubleshooting and clear ticket updates.

Responsibilities

• Provide break/fix support for AV systems in meeting spaces.
• Troubleshoot audio, video and conferencing issues (Zoom/Teams).
• Update and manage support tickets per SLA guidelines.
• Assist end users with device setup and basic IT tasks.
• Support room setup and routine system maintenance.
• Document work clearly for teammates and clients.

Skills

AV/IT support

Ticketing & docs

Client-facing

Troubleshooting

Tools

Zoom

Teams

Crestron

Extron

Job description

EOS IT Solutions in New York State is seeking an AV Tier 2 Technician to support meeting room technology and end-user devices in a corporate setting. 1–3 years of AV support experience and strong communication are required to handle tickets and provide clear updates.

Responsibilities include break/fix for AV systems, basic IT troubleshooting, and assisting with room setup and routine maintenance while ensuring SLA alignment and reliable system performance.