Executive AV/VC Technician — On-Site White-Glove Support

EOS IT Solutions; Menlo Park (CA); On-site; USD 50,000 - 52,000; Full time

Job summary

EOS IT Solutions in Menlo Park, CA is seeking an Audio Visual Maintenance Technician – Tier 2 (CST-EXEC). You will be the on-site technician supporting video conferencing systems for executives and VPs, delivering white-glove service and rapidly resolving in-room AV issues.

Responsibilities include diagnosing hardware and software problems, maintaining 99% uptime, coordinating with facilities and IT teams, and mentoring Tier 1 staff.

Qualifications

• Strong technical background in AV/VC systems.
• Experience supporting executives and VPs is a plus.
• Excellent problem-solving and communication skills.
• Highly proficient with a wide range of AV technologies.

Responsibilities

• Provide ongoing technical support for video conferencing equipment and in-room AV technology.
• Diagnose and resolve hardware and software issues, ensuring minimal downtime for end users.
• Perform root cause analysis to identify recurring problems and implement solutions to prevent future incidents.
• Analyze trends in AV/VC issues to proactively improve service quality and operational processes.
• Document solutions and best practices to enhance team knowledge and efficiency.
• Participate in the commissioning of AV systems for both retrofits and new builds.
• Ensure all installations meet company standards and client requirements.

Skills

AV/VC systems

Executive support

Problem solving

AV technologies

Tools

Cisco

Crestron

Extron

Shure

ClearOne

Job description

EOS IT Solutions in Menlo Park, CA is seeking an Audio Visual Maintenance Technician – Tier 2 (CST-EXEC). You will be the on-site technician supporting video conferencing systems for executives and VPs, delivering white-glove service and rapidly resolving in-room AV issues.

Responsibilities include diagnosing hardware and software problems, maintaining 99% uptime, coordinating with facilities and IT teams, and mentoring Tier 1 staff.