AV Systems Technician - Zoom Rooms, On-Site & Travel

Dexian DISYS; Richmond (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Dexian is seeking an AV Support Engineer to maintain and optimize our AV infrastructure across multiple facilities. You will act as the Zoom ecosystem expert, managing Zoom Rooms, devices, and digital signage while following governance-driven incident workflows.

This role requires onsite availability at Richmond locations with potential after-hours and weekend support, plus travel between sites as needed. A strong foundation in networking and conference room tech is essential.

Qualifications

• High School Diploma, GED, or equivalent.
• 1+ year in technical support or operations.
• 1+ year in IT systems, networking, and infrastructure.
• 1+ year in desktop platforms and OS support.
• Proven experience with incident management and reporting tools.
• Foundational knowledge of networking, conference room equipment, AV controllers, and audio signal processing.

Responsibilities

• Support, maintain, and optimize AV infrastructure, including hardware setup, troubleshooting, and repairs.
• Serve as a subject matter expert for Zoom ecosystem (Zoom Rooms, device management, digital signage).
• Manage incident workflows according to internal governance frameworks.
• Support AV environment during business hours with on-call, after-hours, and weekend support as needed.
• Travel between onsite locations to support different facilities.

Skills

Incident management

Networking basics

AV troubleshooting

Zoom ecosystem knowledge

On-site support

Education

High School Diploma or GED

Tools

AV hardware (Poly/Crestron)

Zoom Rooms/Zoom Digital Signage

Incident reporting tools

Job description

Dexian is seeking an AV Support Engineer to maintain and optimize our AV infrastructure across multiple facilities. You will act as the Zoom ecosystem expert, managing Zoom Rooms, devices, and digital signage while following governance-driven incident workflows.

This role requires onsite availability at Richmond locations with potential after-hours and weekend support, plus travel between sites as needed. A strong foundation in networking and conference room tech is essential.